Our Commitment

Our commitment to you

We have a set of guiding principles that ensures that whatever we do, you are at the centre:

Keeping you informed of what we do
Being pro-active on your behalf
Taking ownership, your problem is our problem
Setting realistic expectations, doing what we say we’ll do when we said we would
Being professional in everything we do

Aside from our technical knowledge and capabilities, doing these simple things will ensure that we deliver you a world class customer experience each time, every time.

What makes the Kcom approach different?

The difference with Kcom is simple. It harnesses the passion we already have in our business and focuses it on you, providing worry-free management of your critical communications, giving you the time and freedom to plan for tomorrow.

Shaped by you...

When we developed our approach we didn’t do it in isolation. We asked you, our customers, to describe what a perfect partner would look like and how they would act. The answers you provided created the bedrock on which our commitment to you is anchored.

Our ongoing commitment

This is not just a one off exercise; we continually seek to improve the way we deliver our services to you. We have a dedicated Customer Experience team who constantly challenge Kcom on your behalf to ensure Kcom provides you with a world class customer experience each time, every time. We will continually seek your input on how we’re doing through regular customer surveys.

Kcom shared our values, spent an enormous amount of time understanding what we wanted and then they provided an abundance of advice, guidance and priceless input. The most professional and genuinely involved input I have seen in twenty years in the business.