Our Partners

Smart421

Part of the KCOM Group
Smart421 delivers high-end consultancy, integration and management of business critical systems for large enterprises in UK and Europe
Onshore IT services for complex change and transformations and bespoke projects, on-premise and in the cloud
Exceptional references with financial institutions, telcos, energy utilities, transportation, media and retail sectors
Offers vendor neutrality, thought leadership and a passion for delivery

A deep, open and meaningful strategic relationship
Brings a combination of Kcom’s national network with BT21CN network and capability providing full UK business coverage
Over 100 BT employees supporting the Kcom account ensuring excellent service delivery and support.

Provides a wide range of IT support services across multiple technologies
Delivers break/ fix maintenance and deployment services to Kcom customers
It has more than 30 years’ experience providing IT support services to end user organisations in partnership with many of the leading players in the UK IT market place
Its call management teams respond to over 400,000 calls a year and it has more than 1,200 multi skilled engineers nationwide
Phoenix is highly accredited with leading vendors such as Cisco, Microsoft, Nortel and Nokia, and also holds ISO20000, ISO9001 and ISO14000 accreditations.

Gold certified partner for over 15 years
European Markets Gold Partner of the Year 2007
European Innovation Leadership Award for UC – 2008
Achieved highest certification level in Cisco Unified Communications and Cisco Managed Service – Master Status
First Cisco partner to launch, market and deploy Cisco’s solutions with BlackBerry® Mobile Voice System
Hold over 10 specialisations including Contact Centre, Advanced WLAN and Security
Over 350 individual Cisco accreditations

Microsoft Silver Certified Partner in Hosting and Unified Communications (Voice)
One of the first UK Microsoft Voice Specialised partners

Award-winning Platinum Certified Partner – one of the very largest in EMEA
Close-knit collaboration to deliver Avaya innovation to you, as it happens
Strong capability across both legacy Nortel and Avaya solutions for Contact Centre, Unified Communications and Data
Kcom’s experience and skills of Nortel help you transition to Avaya Aura world
Certified in Avaya Unified Communications, Contact Centre and Data
Kcom is able to choose one-stop package solutions, like no others can deliver, using Avaya and our wider portfolio set
Customer references in your sector – whether Local Government, Emergency Services, Manufacturing, Retail or Finance

O2 Data Centre of Excellence partner recognising our outstanding data and convergence solutions expertise
We combine the O2 network and with mobile clients and applications to provide enhanced mobile services
Kcom owns and manages the customer relationship, all billing and charging elements, and supply managed customer services

Kcom are a BlackBerry® Mobile Voice System (MVS) Integration Specialist, this solution is designed to unify fixed and mobile voice communications to provide one business phone number, one Caller ID, one voice mailbox, and office phone features through BlackBerry® smartphones.
Kcom’s Professional Services teams are fully accredited by Research in Motion and Cisco,and can deliver BlackBerry® MVS to meet the specific needs of your business in line with the PRINCE2 methodology.
For a true end–to-end experience Kcom offer a fully managed solution developed based on ITIL best practice and delivered via our Network Operations Centre.