Improve productivity

Increased productivity is the Holy Grail of every business. Leveraging more work from the same amount of time is not only good for profit margins, but it's also good for customer relationships and staff satisfaction.

Where Kcom can help you

One of the paradoxes of modern business is that the sheer variety of communications technology can result in less productive working. According to Sage research, people use on average six different devices and applications to interact with customers and colleagues, resulting in communications overload and stress. People cannot be reached when needed; multiple messages are left trying to get the same information leading to duplication of effort, delays and missed deadlines.

Kcom can help you improve productivity at an individual, team or organisational level by simplifying communications processes, enhancing collaboration functionality and integrating communications into core applications to optimise business processes. What’s more, productivity can be improved by making these capabilities available to employees wherever they are, improving their efficiency when away from their regular work location, as well as reducing unproductive travel time. How do we do this?

By identifying the right mix of communications and collaboration tools and applications to suit the needs of your organisation we can help you evaluate the impact and likely ROI of a range of unified communications solutions from leading vendors such as Avaya, Cisco, Microsoft and RIM based on your particular business needs. You can experience how these solutions work firsthand in a live environment by visiting our London showcase centre.

By communication enabling your business processes. Integrating unified communications tools into your key business process can help minimise duplication of effort, improve inter-departmental lines of communication and enable customer facing teams to be more effective. The result: happier employees, improved workflows and a more consistent, higher quality service for your customers week in week out.

By making sure that different communications systems work together, for example by leveraging BlackBerry Mobile Voice Service (MVS) to bring your enterprise IP Telephony environment and Blackberry Smartphones together. By doing this users benefit from:

- single number reach and extension dialling making it simpler to be contacted, or to contact others

- one unified mailbox to manage, saving time and reducing missed messages

- the extension of desk phone functionality onto BlackBerry handsets such as corporate directories, conference calling and the ability to transfer calls as if mobile users were in the office

Tools such as these can help not only improve personal productivity, but also help your employees take control of their communications in a way that suits both their professional and personal circumstances.