Help and Support

If you are an existing Kcom customer and need some help or support, please contact the relevant team below. They will be happy to discuss any technical queries or provide advice.

Thank you.

Business Care Team

Please contact our Business Care team if you would like help with the following:

• Enquiring about your billing information
• Reporting nuisance calls
• Making a complaint/compliment
• Obtaining any statistics
• Ordering status updates
• Numbering requirements or number routing enquiries

Tel: 0800 138 4858

Email: business-enquiries@kcom.com

Helpful Contact Details

If your enquiry relates to a specific service then please contact the following teams:

Mobile team – 0800 915 0318

BlackBerry Helpdesk – 0800 138 9995

Broadband technical enquiries – 0800 138 4858

Managed Hosting – 0800 915 5101

Maintenance Enquiries

If you have a maintenance contract with Kcom and want to:

• Order parts
• Request technical support
• Request engineering assistance

Tel:  0870 300 6664

For all other enquiries, please contact – 0800 915 5226 

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