Retail.net - resilient site to site connectivity for retailers.
In creating this service we’ve focused on the cast iron resilience, fast data transfer and cost effective flexibility that large and medium retailers have told us they need.
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Why retailers rely on us
Our retail specialists take time to understand your business for a solution that’s a perfect fit. We proactively monitor your network from our 24 hour control centre; freeing your IT resource for other things and allowing us to closely support you around the clock.
Our future proof 21CN network is the UK’s largest. We can reach all your branches and quickly scale up as you open new ones. We use ADSL2+ because it’s faster and more reliable. This affords you greater data efficiency and peace of mind so you can focus on developing your business.
Multi-site connectivity for retailers is often expensive and unreliable. With high demands on IT Departments to ensure that networks are performing 24/7 you need to select a supplier that you can rely on.
Retail.net has been specifically designed to address the need for a cost-effective, reliable multi-site connectivity solution for retailers at a price to suit budget.
What are your objectives?
Using a consultative approach we work with you to understand your business and your objectives, ensuring the solution we deliver will help you achieve them both today and in the future.
Whether it be providing real time reporting to HQ and branch managers, ensuring data can be transferred quickly, improving customer experience or efficient inter branch communications we will help you achieve it.
Tailored packages
We have developed four solutions so that you can select the one that best suits your requirements now and in the future.
| Retail Lite | Retail Lite + | Retail Premium | Retail Premium + | |
| HQ connectivity | Provided using a 100Mb Ethernet bearer into the Kcom broadband platform. | Provided using a 100Mb Ethernet bearer into the Kcom broadband platform. | Provided using a 100Mb Ethernet bearer into the Kcom MPLS platform. | Provided using one 100Mb Ethernet bearer into the Kcom MPLS platform along with a secondary 100Mb Ethernet connection into the Kcom broadband platform, providing additional resilience to your solution. |
| Branch connectivity | Provided using a single Private DSL connection (21CN where available) into the Kcom broadband platform providing speeds of up to 24Mbps. | Provided using two Private DSL connections from each branch (21CN where available) into the Kcom broadband platform providing speeds of up to 24Mbps, providing additional resilience to your solution. | Provided using a single MPLS enabled DSL connection into the Kcom MPLS platform, providing speeds of up to 24Mbps. | Provided using a single MPLS DSL connection from each branch into the Kcom MPLS platform along with a secondary connection using Private DSL into the Kcom broadband platform, both providing up to 24Mbps speeds. Providing additional resilience to your solution. |
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We never share your details with others outside of the KCOM Group.
Kcom takes the privacy of its users seriously. Kcom never shares your personal data with others outside of the KCOM Group. We always respect your privacy and comply with best practice. Kcom will only email you from time to time with information and offers which we believe are relevant to your business. Every marketing email from Kcom will always offer you the chance to unsubscribe from receiving further marketing emails. You reserve the right to opt out at any time.
Phones4U Case Study
Business to provide consolidated telecoms service to high street retailer.
Kcom a managed communications services business has signed a five year contract with the leading high street retailer Phones4U. Kcom will consolidate all the group's telecoms services from multiple suppliers into a single source.
The agreement includes the provision of a new wide area network for data for all the stores, internet access, leased lines, inbound and outbound switched voice calls and conferencing facilities, and support and maintenance to Phones4U's corporate network.
The contract with Phones4U is a significant landmark deal following KCOM Group's strategic agreement with BT Wholesale. It allows Phones4U to reduce operating expenditure and provides the company with a new state of the art scaleable wide area network as a platform for new services. It simplifies Phones4U’s account management and allows the company to benefit from the extended range of services resulting from KCOM Group's agreement with BT Wholesale.
Commenting on the announcement, Bill Halbert, Executive Chairman of KCOM Group said:
“We are delighted to be announcing this important contract win with Phones4U which is an example of our strategy of focusing our managed communications services business direct sales efforts on higher value added services, contracted on a multi-year basis. The contract illustrates the new opportunities available to us following our agreement with BT.”
Industry Insight
With retailers continuing to feel the pinch following the recession it is those that utilise technology effectively that will stay ahead. This will not only enable cost reduction and assist in achieving the delivery of wider business objectives, but with the right partner, this could ensure a consistent experience for the retailers’ end customers.
So how far could a network error spread within a retail environment? A retailer that was affected by a network error during a Christmas period saw the impact spreading to the shelves, as stock ordering systems did not work as they should.
Customers were faced with a lack of fresh produce, ultimately meaning custom was taken elsewhere affecting customer loyalty and retention. This illustration of how a network error can impact on retail operations highlights the importance of the IT and communications infrastructure. With new connectivity technology comes an opportunity to replace legacy infrastructure in a cost effective way to ensure modern applications and demands can be supported both now and in the future.
Privacy and Security
Kcom takes the privacy of its users seriously. Kcom never shares your personal data with others outside of the KCOM Group. We always respect your privacy and comply with best practice. Kcom will only email you from time to time with information and offers which we believe are relevant to your business. Every marketing email from Kcom will always offer you the chance to unsubscribe from receiving further marketing emails. You reserve the right to opt out at any time.
