Routeco
Kcom’s solutions help to support Routeco’s excellent service to its customers
“We receive outstanding service, reliable internet connectivity and exceptional communication solutions from Kcom.”
Corporate internet access, intelligent call routing and VPN technology solutions, provided by Kcom, help Routeco connect to its 20 UK offices and support business critical applications and services for customers.
Since its creation in 1978, Routeco has grown steadily to become the UK’s leading supplier of industrial control and automation products. Routeco believes that its success over the decades has contributed to its ability to deliver a first class service to its customers. The company sources a wide choice of products from leading manufacturers, worldwide, and delivers them through a strategic network of branches.
A well connected business It is vital that Routeco has a strong communication link with its 20 branches throughout the UK to provide business critical applications to its customers, such as the package tracking service it offers to clients. This link also ensures efficiency of operations in areas such as stock management. In this case, Routeco relies on Kcom to deliver the telecommunications services required to keep the business well connected.
“We need a partner that can ensure the integrity of our communications links,” explains David Wilson, Holdings Director, Routeco. “That’s why we rely on Kcom to support our incoming and outgoing calls. We can’t afford for our telephony services to be down and, with Kcom, we can be sure of absolute reliability. In the four years we’ve been supported by Kcom, we’ve had no problems.”
Cost efficiency and enhanced customer service
The success of Kcom’s service delivery has led to Routeco increasingly introducing more Kcom solutions into its communications. One of these was the use of a single 0870 number for customers, which analyses the dialling codes of incoming calls and routes the caller to their local Routeco branch. “A single number saves us money because we don’t need to put different numbers on our vans, or change them if we move to a new location,” says Wilson.
“On top of that, the 0870 number provides us with an additional revenue stream. It also enhances the service we can give to our customers. It’s easier for them to understand; they only need to remember one number and they are quickly put through to the right person to help them.”
“Our account manager is always available and very proactive, which is why we view Kcom as an extension of our own business.”
Michael McGuiness
MIS Manager
Routeco
Kcom also provides corporate internet access via cost-effective Leased Lines through an 8Mb connection, on which the 20 offices rely for connectivity to Routeco’s business critical applications, as well as sending/receiving emails and browsing the internet. Wilson continues: “Kcom provides us with a very cost effective solution that supports our continued delivery of the best service for our customers.”
Impressive customer service
Perhaps it is unsurprising that a company so heavily focused on delivering a quality service to its own customers should require a supplier that can also provide excellent customer care. “Kcom never fails to deliver the best possible service and the team is very much in tune with what we are trying to achieve,” says Michael McGuinness, MIS Manager.
“Essentially, Kcom provides Routeco with exceptional service as well as extremely reliable voice and internet connectivity solutions. Our account manager is always available and very proactive, which is why we view Kcom as an extension of our own business.”
Over the years our business needs have changed dramatically and with the help of Kcom we have responded to those changes and met the needs of our customers with great efficiency.
Find out how we can help your business. Call the team today on 0800 915 5226.
