Wired Sussex
Kcom has provided Wired Sussex with a managed server hosting solution, giving them peace of mind that their website will be running and protected 24/7.
Background
Wired Sussex works with new media companies across the South East to help them develop their businesses by providing access to the unique Wired Sussex knowledge network and range of activities. The organisation works with more than 750 companies in Sussex and has played a key role in developing the region as one of the largest new media clusters in Europe. Wired Sussex’s knowledge and industry-led approach have made the Wired Sussex brand a model that is being replicated not only across the South East, but also in other parts of the UK.
The challenge
“The wiredsussex.com website has become the place to find a new media job in Sussex and it currently receives over 25,000 unique visitors. It is the focus for local companies, and the primary resource for finding out all there is to know about new media in the South East” says Cheryl Clemons, Technology Project Manager at Wired Sussex. “With this in mind, it was imperative that we use an ISP that could offer a sophisticated, reliable Internet solution to meet all of our constantly expanding connectivity and hosting requirements.”
The solution
Wired Sussex has been a customer of Kcom since 1998 when Wired Sussex purchased a router from Kcom allowing them to connect to the Internet via ISDN. When ADSL became available at the end of 2000, Wired Sussex was one of the first companies in Sussex to adopt the new technology. In 2001 it purchased an ISDN backup solution for extra reliability and also gave Kcom the responsibility of managing its Internet hosting requirements.
Kcom’s Managed Server solution provides Wired Sussex with the ultimate in performance and flexibility. With operations based in Telehouse Europe, KCOM’s data centre offers top notch internet connectivity at high access speeds. Connecting to its Tier-1 backbone through a 100Mbps network connection, Kcom offersunrivalled protection against power failure, theft, terrorist attack or flooding as well as improved response times. Kcom’s unwavering commitment to its customers also extends to a service level guarantee of 99.9% connectivity in any quarter -one of the best in the industry.
“...it was imperative that we use an ISP that could offer a sophisticated, reliable Internet solution to meet all of our constantly expanding connectivity and hosting requirements”
Cheryl Clemons
Wired Sussex
The benefits
“In our business it is essential that we have the most effective, reliable Internet solution possible. The Sussex community has come to rely on the resources provided on the wiredsussex.com website and lengthy Internet failure would be a complete disaster for us. With Kcom’s best-of-breed solution also being underpinned by an industry-leading service level guarantee of 99.9% uptime, as well as a commitment to resolve web and database failures within a period of four hours, we feel that we are in good hands and all of these factors were key in choosing Kcom as our ISP,” says Cheryl Clemons. “The relationship with Wired Sussex is a truly valued affinity. Not only does Wired Sussex use Kcom’s services but Kcom also uses the resources that Wired Sussex make available to the local community” Paul Cooper, Sales Director, Kcom comments. ”We often attend the new media events, use the website for recruitment purposes and work on marketing campaigns where we are able to target specific companies in the Sussex area. I certainly look forward to continuing this mutually beneficial relationship in the years to come.“
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