Latest posts

News

6 February 2017 | By Ruth Speakman

KCOM recognised by Cisco as top customer care partner for EMEAR in FY16

Our partnership with Cisco continues to flourish with this latest award win

Opinion

27 December 2016 | By Darryl Beckford

Beyond the hierarchy - Organisation 3.0 demystified

Discover how embracing the principles behind holarchies can have a transformative effect on your call centre operations and increase success…

Opinion

20 December 2016 | By Darryl Beckford

Hollowing out the professions: Defining the future of work

Operational and support roles in IT are set to disappear in a world of cloud computing and machine learning, but this is one labour market t…

Opinion

13 December 2016 | By Stu Smith

APIs: Who owns the complexity?

Building new distributed systems is understandably complex. So who's responsible for success?

Opinion

13 December 2016 | By Darryl Beckford

The contact centre revolution will be collaborative!

Contact centre teams around the world are working in more joined-up ways, thanks to the benefits of collaborative technologies.

Opinion

6 December 2016 | By Darryl Beckford

The dictatorship of the millennials? Talent management 3.0

Millennials with the right skills are in great demand. But is there really a generational divide?

News

30 November 2016 | By Ruth Speakman

KCOM achieves AWS Public Sector Partner status

Another chapter begins in our longstanding relationship with AWS.

Opinion

29 November 2016 | By Darryl Beckford

The new flat business - did IT lead the way?

More and more businesses are breaking down traditional hierarchical structures in favour of ‘flat structures’. What benefits does this appro…

Opinion

22 November 2016 | By Darryl Beckford

Organisation 3.0 for IT leaders - Live the dream or die alone

In today’s increasingly digital world, where technology underpins all aspects of the customer experience, the CIO has a critical role to pla…

Opinion

17 November 2016 | By Kouros Roshanzamir

3 critical concepts when dealing with bots

In his latest blog, Kouros Roshanzamir explores the possibilities of chat bots.

Opinion

15 November 2016 | By Jonathan Jenkyn

A user's guide to cryptography - part four

KCOM's security guru Jonathan Jenkyn tackles cryptography in a six part blog series.

Opinion

11 November 2016 | By Darryl Beckford

6 Key Attributes of Organisation 3.0

Discover how the flexibility of Organisation 3.0 helps businesses succeed in today's fast-moving, unpredictable world.

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