13 December 2016 |
Contact centre teams around the world are working in more joined-up ways, thanks to the benefits of collaborative technologies.
17 November 2016 |
In his latest blog, Kouros Roshanzamir explores the possibilities of chat bots.
15 August 2016 |
KCOM produces customer experience report in association with the CCA
10 August 2016 |
Today, we're celebrating being selected to deliver new communications technology for Bupa UK’s four contact centres and multiple satellite s…
1 June 2016 |
Social media is everywhere… and so are your customers. Find out how digital public services can make best use of channels and minimise risk
11 May 2016 |
Too often improving customer satisfaction means treating symptoms rather than causes. Get to the root of great customer satisfaction with th…
13 April 2016 |
How digital-first organisations can optimise both internal operations and the customer experience
6 April 2016 |
Live channels remain critical to delivering customer satisfaction, despite the increasing popularity of customer self-service channels.
Increasingly, customers expect to be able to contact your business via a variety of channels. It’s becoming essential to develop a means of …