Latest posts

Opinion

12 July 2017 | By Suzette Bouzane Meadows

CX Strategy vs Contact Centre Strategy

Is IT leading, following or does it need to get out of the way?

News

21 June 2017 | By Ruth Speakman

IT RFPs undermine CIO innovation

KCOM’s analysis of IT RFPs has found that the success of enterprise IT projects is being thwarted by a procurement process that is no longer…

Events

15 June 2017 | By Paul Dewar

Customer Engagement Transformation Conference

We will be presenting at the Customer Engagement Transformation Conference on 6th July

Events

14 June 2017 | By Paul Dewar

The Public Sector Show

Come and see KCOM at the Public Sector Show at ExCeL, London on 27th June

Events

12 June 2017 | By Paul Dewar

Customer Experience in Financial Services Conference

We will be presenting at the Customer Experience in Financial Services Conference on 22nd June

Events

8 June 2017 | By Paul Dewar

Safely Connect Your Business with Secure APIs

CA and KCOM can make it easier and quicker to deliver new, secure services with API Management. Find out more about CA Technologies’ new web…

Events

26 May 2017 | By Andy Cory

IDM UK 2017

KCOM will be exhibiting alongside ForgeRock at the upcoming IDM UK event on 21st June

Opinion

17 May 2017 | By Jason Oliver

The ultimate guide to citizen transactions in the modern era

What are the ingredients to successful digital first strategy?

Opinion

2 May 2017 | By Darryl Beckford

Is big data fake news - Or is there a single source of truth?

What does truth really mean when it comes to business data? And can there ever be a single version of a single truth?

Opinion

28 March 2017 | By Cathy Phillips

If business data were currency, would cashflow keep you awake at night?

Poor business data is keeping business owners awake at night. See how you can unblock the silos which are damming your data flow.

Opinion

28 February 2017 | By Darryl Beckford

The human touch – recent posts you might have missed

In case you missed them, here’s a rundown of recent KCOM posts covering the automated technologies that are reshaping the customer service s…

Opinion

21 February 2017 | By Darryl Beckford

Zero touch resolution is dead - Long live zero touch resolution

Zero touch resolution and contact centre automation are vital to the future of multi-channel customer services.

© KCOM Group PLC 2017