Latest posts

Events

26 May 2017 | By Andy Cory

IDM UK 2017

KCOM will be exhibiting alongside ForgeRock at the upcoming IDM UK event on 21st June

Opinion

17 May 2017 | By Jason Oliver

The ultimate guide to citizen transactions in the modern era

The government's digital agenda is driving cost savings in the public sector, requiring some specific ingredients to succeed: scalability, i…

Opinion

2 May 2017 | By Darryl Beckford

Is big data fake news - Or is there a single source of truth?

What does truth really mean when it comes to business data? And can there ever be a single version of a single truth?

Opinion

28 March 2017 | By Cathy Phillips

If business data were currency, would cashflow keep you awake at night?

Poor business data is keeping business owners awake at night. See how you can unblock the silos which are damming your data flow.

Opinion

28 February 2017 | By Darryl Beckford

The human touch – recent posts you might have missed

In case you missed them, here’s a rundown of recent KCOM posts covering the automated technologies that are reshaping the customer service s…

Opinion

21 February 2017 | By Darryl Beckford

Zero touch resolution is dead - Long live zero touch resolution

Zero touch resolution and contact centre automation are vital to the future of multi-channel customer services.

Opinion

14 February 2017 | By Darryl Beckford

Contact Centre 3.0 - 5 innovative designs

Combining effective contact centre automation with skilled and engaged operators will help you respond faster to ever- changing customer dem…

Opinion

7 February 2017 | By Darryl Beckford

Why contact centre morale is more important than ever

Contact centre automation and digitisation mean that staff are spending increasing amounts of their time fielding challenging enquiries. Pro…

Opinion

31 January 2017 | By Darryl Beckford

Facing up to the future contact centre - Face and voice recognition

Contact centre automation offers huge efficiencies, and with intuitive technologies like face and voice recognition, your customers needn’t …

Opinion

17 January 2017 | By Ruth Speakman

Case Study KCOM helps NHS transform customer experiences

Through hosted cloud-based solutions and voice recognition capabilities, KCOM has delivered £700,000 in savings for the business service win…

Opinion

10 January 2017 | By Darryl Beckford

The human touch simplifying value of automation

How can companies harness the benefits of contact centre automation to deliver an integrated and seamless service to the customer while gett…

Opinion

13 December 2016 | By Darryl Beckford

The contact centre revolution will be collaborative!

Contact centre teams around the world are working in more joined-up ways, thanks to the benefits of collaborative technologies.

© KCOM Group PLC 2017