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26 May 2017 |
KCOM will be exhibiting alongside ForgeRock at the upcoming IDM UK event on 21st June
17 May 2017 |
The government's digital agenda is driving cost savings in the public sector, requiring some specific ingredients to succeed: scalability, i…
2 May 2017 |
What does truth really mean when it comes to business data? And can there ever be a single version of a single truth?
28 March 2017 |
Poor business data is keeping business owners awake at night. See how you can unblock the silos which are damming your data flow.
28 February 2017 |
In case you missed them, here’s a rundown of recent KCOM posts covering the automated technologies that are reshaping the customer service s…
21 February 2017 |
Zero touch resolution and contact centre automation are vital to the future of multi-channel customer services.
14 February 2017 |
Combining effective contact centre automation with skilled and engaged operators will help you respond faster to ever- changing customer dem…
7 February 2017 |
Contact centre automation and digitisation mean that staff are spending increasing amounts of their time fielding challenging enquiries. Pro…
31 January 2017 |
Contact centre automation offers huge efficiencies, and with intuitive technologies like face and voice recognition, your customers needn’t …
17 January 2017 |
Through hosted cloud-based solutions and voice recognition capabilities, KCOM has delivered £700,000 in savings for the business service win…
10 January 2017 |
How can companies harness the benefits of contact centre automation to deliver an integrated and seamless service to the customer while gett…
13 December 2016 |
Contact centre teams around the world are working in more joined-up ways, thanks to the benefits of collaborative technologies.