Latest posts

Opinion

17 November 2016 | By Kouros Roshanzamir

3 critical concepts when dealing with bots

In his latest blog, Kouros Roshanzamir explores the possibilities of chat bots.

Opinion

2 November 2016 | By Kouros Roshanzamir

The Big Secret to Digital Transformation

We have named the beast that is ‘transformation' - now what?

News

15 August 2016 | By Ruby Pope

Digital-driven customer experience: 2016 report

KCOM produces customer experience report in association with the CCA

Opinion

15 June 2016 | By Paul Dewar

Successful Digital Transformation – Innovation and Operational Excellence

Do digital-first organisations have a competitive advantage?

Opinion

8 June 2016 | By Paul Dewar

Successful Digital Transformation – The Role of Agility

Digital first organisations are agile organisations – a second chance to catch recent KCOM blog posts on the theme of digital transformation…

Opinion

25 May 2016 | By Paul Dewar

Digital Transformation – Exorcising the Ghosts of IT Past, Present and Future

Digital public services are a potential game changer – but only if the lessons of IT past, present and future are fully considered

Opinion

11 May 2016 | By Ruby Pope

Improving Customer Satisfaction – The 5 Key Enablers

Too often improving customer satisfaction means treating symptoms rather than causes. Get to the root of great customer satisfaction with th…

Opinion

20 April 2016 | By Ruby Pope

Successful digital transformation – the role of agility

Agility is both a requirement and a benefit in successful digital transformation programmes

Opinion

13 April 2016 | By Ruby Pope

Delivering a customer experience culture through digital transformation

How digital-first organisations can optimise both internal operations and the customer experience

Opinion

30 March 2016 | By Paul Dewar

Calculating the true cost of legacy IT systems

Upgrading or replacing legacy IT systems can be expensive. But do the benefits of transformation outweigh the costs maintaining them?

Opinion

30 March 2016 | By Paul Dewar

Digital transformation: 7 key stakeholders you need on board

To achieve buy-in for digital transformation, there are 7 key stakeholder groups to engage.

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