Latest posts


26 May 2017 | By Andy Cory

IDM UK 2017

KCOM will be exhibiting alongside ForgeRock at the upcoming IDM UK event on 21st June


17 May 2017 | By Jason Oliver

The ultimate guide to citizen transactions in the modern era

The government's digital agenda is driving cost savings in the public sector, requiring some specific ingredients to succeed: scalability, i…


27 March 2017 | By Jason Oliver

Public sector to the public cloud

Opinion in the public sector has shifted from 'why cloud?' to 'why not cloud?'. Jason Oliver explores this latest trend.


10 January 2017 | By Darryl Beckford

The human touch simplifying value of automation

How can companies harness the benefits of contact centre automation to deliver an integrated and seamless service to the customer while gett…


17 November 2016 | By Kouros Roshanzamir

3 critical concepts when dealing with bots

In his latest blog, Kouros Roshanzamir explores the possibilities of chat bots.


2 November 2016 | By Kouros Roshanzamir

The Big Secret to Digital Transformation

We have named the beast that is ‘transformation' - now what?


15 August 2016 | By

Digital-driven customer experience: 2016 report

KCOM produces customer experience report in association with the CCA


15 June 2016 | By Paul Dewar

Successful Digital Transformation – Innovation and Operational Excellence

Do digital-first organisations have a competitive advantage?


8 June 2016 | By Paul Dewar

Successful Digital Transformation – The Role of Agility

Digital first organisations are agile organisations – a second chance to catch recent KCOM blog posts on the theme of digital transformation…


25 May 2016 | By Paul Dewar

Digital Transformation – Exorcising the Ghosts of IT Past, Present and Future

Digital public services are a potential game changer – but only if the lessons of IT past, present and future are fully considered


11 May 2016 | By Paul Dewar

Improving Customer Satisfaction – The 5 Key Enablers

Too often improving customer satisfaction means treating symptoms rather than causes. Get to the root of great customer satisfaction with th…


20 April 2016 | By Paul Dewar

Successful digital transformation – the role of agility

Agility is both a requirement and a benefit in successful digital transformation programmes

© KCOM Group PLC 2017