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9 May 2017 |
In case you missed them, here’s a rundown of recent KCOM posts covering the data innovations that are giving forward-thinking organisations …
2 May 2017 |
What does truth really mean when it comes to business data? And can there ever be a single version of a single truth?
25 April 2017 |
Discover how business data analytics is transforming the workflows and processes of key company departments.
18 April 2017 |
How to turn business data and customer feedback into useful insights to help grow your business
11 April 2017 |
Business data is a significant asset, and the trend towards cloud-based ecosystems is pushing organisations to consider how to get more valu…
4 April 2017 |
Greater visibility of what’s happening in near real time will help you make the right decisions to optimise contact centre performance
28 March 2017 |
Poor business data is keeping business owners awake at night. See how you can unblock the silos which are damming your data flow.
21 March 2017 |
Big data has undoubted potential, but what’s its true value? Is business data a modern-day goldmine, or just an old-fashioned leaking bucket…
28 February 2017 |
In case you missed them, here’s a rundown of recent KCOM posts covering the automated technologies that are reshaping the customer service s…
21 February 2017 |
Zero touch resolution and contact centre automation are vital to the future of multi-channel customer services.
14 February 2017 |
Combining effective contact centre automation with skilled and engaged operators will help you respond faster to ever- changing customer dem…
7 February 2017 |
Contact centre automation and digitisation mean that staff are spending increasing amounts of their time fielding challenging enquiries. Pro…