27 December 2016 |
Discover how embracing the principles behind holarchies can have a transformative effect on your call centre operations and increase success…
20 December 2016 |
Operational and support roles in IT are set to disappear in a world of cloud computing and machine learning, but this is one labour market t…
13 December 2016 |
Contact centre teams around the world are working in more joined-up ways, thanks to the benefits of collaborative technologies.
6 December 2016 |
Millennials with the right skills are in great demand. But is there really a generational divide?
29 November 2016 |
More and more businesses are breaking down traditional hierarchical structures in favour of ‘flat structures’. What benefits does this appro…
22 November 2016 |
In today’s increasingly digital world, where technology underpins all aspects of the customer experience, the CIO has a critical role to pla…
11 November 2016 |
Discover how the flexibility of Organisation 3.0 helps businesses succeed in today's fast-moving, unpredictable world.