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Opinion

12 July 2017 | By Suzette Bouzane Meadows

CX Strategy vs Contact Centre Strategy

Is IT leading, following or does it need to get out of the way?

Opinion

6 July 2017 | By Wayne Stallwood

Harnessing convergence for best practice: Immutable Infrastructure as Code (IIAC), CI/CD, GIT and Chef

The use of cloud computing gives businesses many benefits, from greater forms of agility, to widespread cost savings. But this is just the b…

Opinion

26 June 2017 | By Wayne Stallwood

Providing large-scale, secure escrow data processing for Sky UK

KCOM helped Sky UK and a customer of theirs to process huge volumes of data on AWS in escrow conditions

Opinion

19 June 2017 | By Wayne Stallwood

Big data solution hosted on AWS provides improved business agility for Haven Power

KCOM helped Haven Power to design, build and deploy a repeatable big data solution hosted on AWS

Opinion

8 June 2017 | By Andy Cory

Three benefits of well-deployed IAM – and one not so obvious one

Why are organisations so interested in Identity and Access Management (IAM)? What is it about the framework that means IAM is being increasi…

Opinion

6 June 2017 | By Stu Smith

APIs: Owning the complexity

Building new distributed systems is understandably complex, but how can you get it all for 'free' and do it quicker than ever before?

Opinion

17 May 2017 | By Jason Oliver

The ultimate guide to citizen transactions in the modern era

The government's digital agenda is driving cost savings in the public sector, requiring some specific ingredients to succeed: scalability, i…

Opinion

9 May 2017 | By Cathy Phillips

Data-driven agility – recent posts you might have missed

In case you missed them, here’s a rundown of recent KCOM posts covering the data innovations that are giving forward-thinking organisations …

Opinion

2 May 2017 | By Darryl Beckford

Is big data fake news - Or is there a single source of truth?

What does truth really mean when it comes to business data? And can there ever be a single version of a single truth?

Opinion

25 April 2017 | By Suzette Bouzane Meadows

From sales to contact centres - The value of data analytics across your business

Discover how business data analytics is transforming the workflows and processes of key company departments.

Opinion

18 April 2017 | By Darryl Beckford

Data analytics in the cloud - Why insights don't just fall out of the sky

How to turn business data and customer feedback into useful insights to help grow your business

Opinion

11 April 2017 | By Suzette Bouzane Meadows

The battle for your business data - What's at stake for your organisation?

Business data is a significant asset, and the trend towards cloud-based ecosystems is pushing organisations to consider how to get more valu…

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