Latest posts

Opinion

17 May 2017 | By Jason Oliver

The ultimate guide to citizen transactions in the modern era

The government's digital agenda is driving cost savings in the public sector, requiring some specific ingredients to succeed: scalability, i…

Opinion

9 May 2017 | By Cathy Phillips

Data-driven agility – recent posts you might have missed

In case you missed them, here’s a rundown of recent KCOM posts covering the data innovations that are giving forward-thinking organisations …

Opinion

2 May 2017 | By Darryl Beckford

Is big data fake news - Or is there a single source of truth?

What does truth really mean when it comes to business data? And can there ever be a single version of a single truth?

Opinion

25 April 2017 | By Suzette Bouzane Meadows

From sales to contact centres - The value of data analytics across your business

Discover how business data analytics is transforming the workflows and processes of key company departments.

Opinion

18 April 2017 | By Darryl Beckford

Data analytics in the cloud - Why insights don't just fall out of the sky

How to turn business data and customer feedback into useful insights to help grow your business

Opinion

11 April 2017 | By Suzette Bouzane Meadows

The battle for your business data - What's at stake for your organisation?

Business data is a significant asset, and the trend towards cloud-based ecosystems is pushing organisations to consider how to get more valu…

Opinion

4 April 2017 | By Cathy Phillips

How data analytics can help manage peaks and troughs in your contact centre

Greater visibility of what’s happening in near real time will help you make the right decisions to optimise contact centre performance

Opinion

28 March 2017 | By Cathy Phillips

If business data were currency, would cashflow keep you awake at night?

Poor business data is keeping business owners awake at night. See how you can unblock the silos which are damming your data flow.

Opinion

27 March 2017 | By Jason Oliver

Public sector to the public cloud

Opinion in the public sector has shifted from 'why cloud?' to 'why not cloud?'. Jason Oliver explores this latest trend.

Opinion

21 March 2017 | By Darryl Beckford

Goldmine or leaking bucket – How valuable is your business data?

Big data has undoubted potential, but what’s its true value? Is business data a modern-day goldmine, or just an old-fashioned leaking bucket…

Opinion

13 March 2017 | By Paul Dewar

Don't let security worries hold you back from the public cloud

The public cloud is coming of age. Is it time to question your assumptions about this maturing technology?

Opinion

28 February 2017 | By Darryl Beckford

The human touch – recent posts you might have missed

In case you missed them, here’s a rundown of recent KCOM posts covering the automated technologies that are reshaping the customer service s…

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