As sophisticated automation technologies become prevalent in UK contact centres, we explore whether the human adviser is under threat or in fact, more valued than ever.
Here are some of our recent blog pieces that you may have missed first time around:
How can companies harness the benefits of contact centre automation to deliver an integrated and seamless service to the customer while getting the best from their human workforce?
Through hosted cloud-based solutions and voice recognition software, KCOM provided the business service wing of the NHS with an agile customer experience that delivered £700,000 in cost savings.
IT infrastructure is becoming increasingly managed more broadly as a part of software developments, but how will this shift affect your operations department?
Contact centre automation offers huge efficiencies, and with intuitive technologies like face and voice recognition, your customers needn’t sacrifice the human touch.
Contact centre automation and digitisation mean that staff are fielding increasingly challenging enquiries. Providing them with the right support is more important than ever.
How can businesses balance the efficiencies of zero touch resolution with the human touch which remains as valued as ever.