Connected Thinking
Insight & opinion to help you plan for tomorrow
With the Olympics on their way transport bosses are telling Londoners to work from home. Are you and the company you work for ready for this?
The Kcom channel team has been thinking about the key trends that will affect the sector in 2012 – Part three.
The Kcom channel team has been thinking about the key trends that will affect the sector in 2012 – Part two.
The Kcom channel team has been thinking about the key trends that will affect the sector in 2012.
There’s been a lot of talk in the industry and the media about the rise in consumers using digital channels rather than the telephone to contact customer service departments. Will the telephone last?
A group of eleven employees from the Kcom Hemel Hempstead office travelled to Grove House Hospice in St Albans to provide some local support to our Group Charity of Partner the Year, Help the Hospices.
Would you rather voice automation or to speak to a person in order to help solve an issue?
Analyst predictions from the cloud. Is 2012 going to be the year of Cloud?
Kcom have recently held an industry roundtable at the Houses of Parliament to discuss implementing PSN’s.
Police IT infrastructure is a mess concludes a Commons Home Affairs Committee report.
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High-5 Connected Thoughts
Tips & Insights; cunningly devised to offer a little inspiration in a connected world
- Five easy pieces for managing the changing contact centre caller
- Five most WANted
- Select from the following 5 options – self-service contact centres
- Five glimpses of the future
- Five ways of looking at Video Conferencing
Polls
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