Recently Kcom held an industry roundtable at the Houses of Parliament to discuss the experiences of public sector bodies in implementing Public Service Networks. The roundtable provoked a great deal of discussion on the key challenges and how to overcome them, with attendees from the Cabinet Office, Dorset, Staffordshire and Northamptonshire County Councils, Yorkshire & Humberside Metropolitan Area Network industry analysts and Kcom’s own PSN experts all contributing to the debate.
A number of key points were raised including the challenges of overcoming the cultural change of working in a shared resources environment, as well as the best strategy for attracting partners. Discussions on cost savings featured heavily as well as interesting debate over often cited barriers to adoption such as security. But the main thing that came out of the event for me was the importance of sharing knowledge and experience with others. With only a relatively small number of public sector bodies having already started the implementation of a PSN, sharing those experiences will be vital in helping the programme roll out more effectively.
It’s great that the Cabinet Office are facilitating sessions that do just that and that Kcom customers such as Staffordshire County Council and Dorset County Council, are keen to share their experiences to help others. Alongside the Cabinet Office and the user organisations, service providers are very much part of this community too. As a supplier the knowledge we’ve gained from working with those companies and working with our fellow service providers, through forums such as the PSNGB, is invaluable and we hope to go on to help other organisations using that knowledge. Bringing together those who have started the journey, those who are thinking about it and industry experts was an invaluable exercise and we hope to hold similar events in the future.