Connected Thinking
Insight & opinion to help you plan for tomorrow
Posts Tagged ‘business continuity’
Listen to your customers and answer their needs. Dont innovate for the sake of it.
Losing £30 on a bad pair of jeans we can cope with but in business the cost of a bad buy is a lot higher.
With the summer of sport on its way transport bosses are telling Londoners to work from home. Are you and the company you work for ready for this?
The Kcom channel team has been thinking about the key trends that will affect the sector in 2012 – Part three.
There’s been a lot of talk in the industry and the media about the rise in consumers using digital channels rather than the telephone to contact customer service departments. Will the telephone last?
Would you rather voice automation or to speak to a person in order to help solve an issue?
Police IT infrastructure is a mess concludes a Commons Home Affairs Committee report.
High – 5 Connected thoughts – tips & insights; cunningly devised to offer a little inspiration in a connected world: Homeworking thruths.
Please don’t decide on asking people to work from home purely on the basis of your Financial Director’s sums – especially if you have ever uttered ‘We’re a people business’
We are all used to BYO restaurants, but BYOD organisations? Brian takes a look at how issuing and supporting mobile devices for employees is changing…
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High-5 Connected Thoughts
Tips & Insights; cunningly devised to offer a little inspiration in a connected world
- Five easy pieces for managing the changing contact centre caller
- Five most WANted
- Select from the following 5 options – self-service contact centres
- Five glimpses of the future
- Five ways of looking at Video Conferencing
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