Connected Thinking
Insight & opinion to help you plan for tomorrow
Posts Tagged ‘IT’
Listen to your customers and answer their needs. Dont innovate for the sake of it.
Kcom recently took part in a panel debate on Public, Private and Hybrid Cloud Models at Convergence Summit North and we have decided to share some key pointers with you.
Losing £30 on a bad pair of jeans we can cope with but in business the cost of a bad buy is a lot higher.
With the summer of sport on its way transport bosses are telling Londoners to work from home. Are you and the company you work for ready for this?
The Kcom channel team has been thinking about the key trends that will affect the sector in 2012 – Part three.
The Kcom channel team has been thinking about the key trends that will affect the sector in 2012 – Part two.
The Kcom channel team has been thinking about the key trends that will affect the sector in 2012.
There’s been a lot of talk in the industry and the media about the rise in consumers using digital channels rather than the telephone to contact customer service departments. Will the telephone last?
Would you rather voice automation or to speak to a person in order to help solve an issue?
Police IT infrastructure is a mess concludes a Commons Home Affairs Committee report.
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High-5 Connected Thoughts
Tips & Insights; cunningly devised to offer a little inspiration in a connected world
- Five easy pieces for managing the changing contact centre caller
- Five most WANted
- Select from the following 5 options – self-service contact centres
- Five glimpses of the future
- Five ways of looking at Video Conferencing
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