Connected Thinking
Insight & opinion to help you plan for tomorrow
Posts Tagged ‘managed services’
The Kcom channel team has been thinking about the key trends that will affect the sector in 2012 – Part two.
Kcom helped Bolton Council save £500,000 as part of their Value for Money programme
Emma is a Transition Specialist at Kcom. Find out what her role involves and why it so vital in setting up Managed Services for our customers.
Ricky is a NOC Engineer at Kcom. The NOC team are dedicated to solving customer issues that may arise from products or services and are on stand by to solve any issues 24/7/365. Read Ricky’s interview to find out how he approaches his role.
High-5 Connected thoughts
Tips & insights; cunningly devised to offer a little inspiration in a connected world.
Kcom Hosting Propositions Manager Tiny Haynes takes a closer look at the world of Cloud Computing and how will it affect your business. Will we all be working in the Cloud in the future? Will our data be safe and secure? Can clouds really deliver the power and performance we’ve become used to?
Senior IT executives from the financial services sector believe that for IT to have the influence required to drive change within the business and be recognised as a business enabler, they need to take a number of measures….
Kcom’s CIO, Dean Branton has written in-depth article (on CIO.co.uk) in which he discusses creating a fair system for charging back internal IT services and how this can help change the perception of the IT department from that of a cost centre to a vital business function.
Home working or location independent working whilst maybe not mainstream, is nowadays an accepted method of working. But is it better than the more traditional work based working? This article looks at the pros and cons of home working and comes up with a surprising conclusion
The impact of losing the network for even a short period of time can be frustrating at best and in the case of retailers in particular, can have a significant financial impact to the business. This article explores these challenges and how Phones 4u solved this problem by working with Kcom.
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High-5 Connected Thoughts
Tips & Insights; cunningly devised to offer a little inspiration in a connected world
- Five easy pieces for managing the changing contact centre caller
- Five most WANted
- Select from the following 5 options – self-service contact centres
- Five glimpses of the future
- Five ways of looking at Video Conferencing
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