|
General Notices |
Click the heading to access the required details:
14/03/08 - 006
These notes are for guidance and not part of the conditions on which Kingston Communications provides service. In any conflict between these notes and those conditions, the latter shall prevail.
Where an application for service is cancelled Kingston Communications may charge the customer the amount which would have been payable for the minimum period of service at the rate in force when the work was rendered abortive. Where this is not ascertainable, an amount in relation to the cost of the work may be calculated.
A connection charge is payable in respect of any provision of telecommunications service (whether or not such provision involves the connection of apparatus); and any connection (whether direct or indirect) of a private attachment.
All rental prices quoted in this manual are the annual charge. Where rental payments are calculated for a period of less than one year, the calculation will be made on a daily basis.
4. Removals of Connecting Points
Where a customer applies for the removal within the same set of premises, alteration, or substitution of a service connecting point, Kingston Communications may require the customer to give notice that he wishes to cease being provided with service by means of his existing connection point and to make a fresh application for service. Where Kingston Communications accedes to the customer's request, the charge may be calculated according to man hour rates.
Where Kingston Communications provides telecommunication services at premises at which it was previously provided for another customer without any alteration to the means of provision of service, Kingston Communications may require the customer to pay the applicable take-over charge.
All charges are subject to Value Added Tax (VAT) at the current rate. With the exception of charges for calls from Coinbox telephone lines and Payphones, charges quoted exclude VAT which is added to the customer's bill as a separate item.
Columns in this manual which are headed 'Inc. VAT' show the cost inclusive of VAT, rounded up to the nearest whole penny or part, to help customers estimate total costs of the equipment and services. They are based upon the current rate of tax of 17.5%.
Where a customer requests Kingston Communications to carry out work to provide telephone service outside Kingston Communications' normal working hours, the customer shall pay a charge for the work calculated by reference to Kingston Communications' applicable man hour rate.
Products identified as obsolescent, discontinued or abbreviated OBS in this manual are not available for new supply. The price list should not be regarded as giving a definintive list of such products.
| Description |
Exc. VAT |
Inc. VAT |
| Late Payment Fee (Residential) |
£4.255 |
£5.00 |
| £8.51 |
£10.00 |
|
| Administration fee for uncleared cheques or failed direct debits. |
£20.00 |
£23.50 |
| Referral fee for transfer to debt collection agencies |
£21.28 |
£25.00 |
**This late payment fee will be applied if payment has not been received by the due date on the bill'
This change is only applicable to the Residential late payment charge.
*For business customers only, Kingston Communications may also charge interest on any amounts that are not paid by the due date for payment, as described in section 13, below.
Any additional sockets fitted to customers' premises will have a 12 month wiring maintenance warranty. If a customer moves premises whilst the maintenance agreement is valid, then this service is not carried forward to the new premises. This will apply to all customers who have additional analogue, ISDN or Superway lines fitted by Kingston Communications.
11. Additional Hull White Pages Entry
This charge applies if a Kingston Residential customer requires an additional entry in the Hull White Pages.
|
02/12/02 |
Exc. VAT |
Inc. VAT |
|
Additional entry in the Hull White Pages |
£25.00 |
£29.38 |
12. Change of Contract Name Charge
This charge applies if a customers' name is changed by request.
| 01/08/03 |
Exc. VAT |
Inc. VAT |
|
Change of Contract Name |
£10.00 |
£11.75 |
13. Interest Charges for Late Payment
Kingston communications may charge interest on any amounts that a business customers has failed to pay by the due date for payment. Interest will be charged at a rate equal to 4% above the base lending rate of The Royal Bank Of Scotland Plc, as varied from time to time. These interest charges will apply from the due date for payment up the date on which the relevant amount is paid by the business customer.
14. Unlimited Kingston Local Calls Package - Fair Usage Policy
Business Customers
making use of any Unlimited Kingston Local Calls package, regardless of line
type, will be provided such a service in accordance with the fair usage policy
set out below:
1. Customers
must not exceed an average of 3000 local calls per line.
2. Customers must not exceed an average call duration of 600 seconds.
These conditions will be measured on a per customer basis and will be measured over each calendar month.
This fair usage policy has been imposed to maintain a fair service of high quality to any customer wishing to make unlimited local calls for a one off annual fee.
In the event of either of the terms outlined being exceeded, Kingston Communications reserves the right to notify the customer and terminate the unlimited Kingston local calls tariff against all lines held by that customer.
This policy applies to Business customers only.
Local call charges from that point forth shall be charged at the standard rate for your tariff.
15. Ringing Equivalent Number (REN)
Every telephone has a Ringing Equivalent Number (REN) - most have a REN value of 1. (This can usually be checked by looking at the equipment base).
The total REN value of the equipment connected to a KC line should not exceed 4. Exceeding 4 may impede the quality of service received and may result in customers equipment not working correctly.
It should be noted that although most standard phones have a REN Value of 1, some fax machines, answer machines and modems may have high REN values. Customers should check what equipment they have connected to ensure the overall value does not exceed 4.