Kingston Centrex

Click the heading to access the required details:

Service Description

Contractual Initial Period

Extension Equipment Internal Moves
Supplementary Services

Reconfiguration

Optional Features

Price (per Event)

Other Services

Maintenance Charges

PABX and Centrex Integration

Billing Options

Charging Structure

CIL (Call Statistics)
Definitions

Equipment Charges

 

Apparatus

16/01/08 - 009

Service Description

Kingston Centrex provides business customers with a fully managed telephony solution that can enhance or replace their traditional telephone system.

As Centrex is a managed service, all calls must be carried and connected by Kingston Communications. Customers wishing to use alternative operators for calls must consider an alternative solution to Centrex.

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Extension Equipment

A customer can connect the following equipment on Kingston Centrex extensions:

The connection of same site PBXs or other switching devices to Kingston Centrex extensions is not permitted.

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Supplementary Services

The following features are included in the standard pricing for Kingston Centrex service:

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Optional Features - on request, these can be provided free of charge

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Other Services

Calling Line Identity Withhold, Kingston Centrex Take-overs, Socket Conversion, Alternatively Routed Kingston Centrex lines, Restriction of service at customer’s request, Kingston Discount Schemes, Ceased Number Interception are all available at standard Kingston Communications published prices in association with Kingston Centrex.

Customer training is available for Kingston Centrex. Please contact the Sales office for details.

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PABX and Centrex Integration

Customers PBXs can be integrated into a Centrex solution managed by KC, via a DPNSS (Private Circuit). The circuit will carry DPNSS signaling, and the customer switch must therefore support this signaling. The customer will be responsible for the cost of procurement, installation, and maintenance of a 30 channel DPNSS interface card on his switch.

Kingston Communications will provide the digital circuit in accordance with the appropriate tariff set out in the Private Circuit section.

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Charging Structure

Tariffs for Kingston Centrex include a one-off connection charge per extension, plus a monthly rental per extension.

Exchange lines for Kingston Centrex extensions are provided on a 1:1 ratio. The connection and rental charges for these lines are included in the Kingston Centrex connection and rental charges.

Additional charges apply for features and equipment not included in the connection and rental charges.

Definitions:

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Conversion from Centrex to ISDN

The following charges are incurred when converting from Centrex to ISDN:

Change of Tariff fee + Conversion of Analogue to ISDN fee. Any additional work or moves will be charged at the full appropriate installation cost for ISDN. Appropriate rental charges apply. Retention of Centrex numbers will incur the relevant 'number break out' charges.

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Conversion from Centrex to Analogue

The following charge is incurred when converting from Centrex to analogue:

Change of Tariff Fee. Any additional work or moves will be charged at the full appropriate installation cost for Analogue. Appropriate rental charges apply. Retention of Centrex numbers will incur the relevant 'number break out' charges.

Contractual Initial Period

Contracts for Kingston Centrex are available with Initial Periods of one, three, and five years.

Cancellation - one-year contracts

Customers who cancel within the first year will be charged for all outstanding rentals to the end of the Initial Period.

Cancellation - three and five-year contracts

Customers with three and five year contracts who cancel within one year will be charged for all outstanding rentals to the end of the first year, plus 50% of the contract value from the end of the first year to the end of the Initial Period.

Customers with three and five year contracts who cancel after the first year will be charged for all outstanding rentals to the end of the that year, plus 50% of the contract value from the end of that year to the end of the Initial Period.

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Internal Moves

Internal Moves relate to physical moves rather than programming changes and this usually requires a visit from a Kingston Communications engineer. If a new extension was needed or if a socket had to be moved it would be classed as a move rather than a change.

Kingston Communications will charge the standard rate up to 15m and above 15m subject to survey.

Reconfiguration

Changes refer to programming changes that a customer may need, for example, hunt groups, bypass numbers, multiple pick-up groups, re-numberings, remote diversions, abbreviated dialling numbers or outgoing call barring adding to a line.

The charge given below is applied on a per event basis for any programming changes to a customer’s Kingston Centrex service.

The customer is allotted an Initial Period of one month after Ready For Service date free of charge for changes, after which, all events become chargeable at the tariff below.

Number Break-Out

    01/04/06

    Set-Up Charge

    Annual Rental
    Exc. VAT
    Inc. VAT

    Exc. VAT

    Inc. VAT

    Centrex Number Break-Out*

    £12.00

    £14.10

    £18.00

    £21.15

*Applies Per Number

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Price (per Event):

    No. of
    Events
    15/04/03
    Charge
    Exc. VAT Inc. VAT
    1 - 2
    £16.50
    £19.39
    3 - 10
    £11.00
    £12.93
    11 - 20
    £5.50
    £6.46
    21 +
    £2.25
    £2.64

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Maintenance Charges

Kingston BusinessCare is offered for all Kingston Centrex lines at no extra cost and offers a 10 working hour time to repair, where working hours are defined as a period of one hour occurring between 8.00am and 6.00pm, Monday to Saturday, except Public Holidays.

Alternatively, Kingston Centrex customers may prefer fuller cover by subscribing to the Kingston BusinessCare Plus service, which offers a target 5-clock hour fault repair for a quarterly rental charge. BusinessCare Plus operates 24 hours per day, 7 days per week including Public Holidays..

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Billing Options

At no additional charge the following options are available to Kingston Centrex customers:

CIL
(Call Statistics)
01/04/02

Connection

Monthly Rental Per Site

Exc. VAT

Inc. VAT

Exc. VAT

Inc. VAT

Option 1 *

£315.00

£370.13

£27.00

£31.73

*Option 1 is available to customer sites who have a compatible call management (logging) system.

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.Equipment Charges

The following equipment can be supplied on payment of additional charges:.

Operator Console
01/04/02

Connection

Monthly Rental

Exc. VAT

Inc. VAT

Exc. VAT

Inc. VAT

Attendant console - No Longer Available For New Supply

£265.00

£311.38

£54.00

£63.45

Note: This includes ISDN access line and terminal adapter.

15/04/04

One-Off Charge

Exc. VAT

Inc. VAT

Line Restore / Removal of TOS
£20.00
£23.50

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Apparatus

Type of Telephone / Featurephone
01/11/05
Monthly Rental Per Unit
1 Year
3 Year
5 Year
Exc. VAT
Inc. VAT
Exc. VAT
Inc. VAT
Exc. VAT
Inc. VAT
Ascom Berkshire TeamLink (TL10)
Not
available
for new
supply
£10.00
£11.75
£6.50
£7.64
£4.00
£4.70
Ascom Berkshire TeamLink (TL24)
£15.00
£17.63
£7.50
£8.81
£4.50
£5.29
Ascom Berkshire TeamLink (TL44)
£20.00
£23.50
£9.50
£11.16
£5.50
£6.46
Additional TeamLink Controllers (TLC)
£2.50
£2.94
£2.50
£2.94
£1.50
£1.76

.

Removal Charge
15/04/03
Exc. VAT
Inc. VAT
Per unit, removal charge
£35.00
£41.13

Notes:

1. The pricing for TL10, TL24 & TL44 includes the price of 1 x TeamLink Controller (TLC).

2. The TL24 and TL44 may require an additional TeamLink Controller dependent on the number of lines to be monitored.

3. Early termination - if a customer wishes to terminate the use of a TL unit prior to the end of their initial contract period, and provided that they are not faulty, such termination will incur the charge detailed above, per unit removal charge.

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