Service Description

Technical Specification

Installation Options

Charging Structure

Additional Charges

Additional Restrictions

14/11/08 - 015

Service Description

Karoo Broadband gives you super fast Internet access, without the need to dial or wait for a connection. Users can also use the same line to make telephone calls whilst online.

The service is based on ADSL (Asymmetrical Digital Subscriber Line) technology. This provides a permanent, high-speed digital connection via a standard analogue phone line. ADSL is enabled via the installation of a modem/router and splitters in both the telephone exchange and your property.

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Technical Specification

The service has the following features:

*Maximum distance broadband is available from a Kingston enabled exchange or cabinet.

The maximum DownStream and UpStream rates quoted above may be reduced by "contention" at peak usage times within the Kingston network. This means that you will share the available bandwidth with a number of other users. Contention resolution is used to apportion which users gain access to the bandwidth under what conditions.

Service availability is subject to survey and confirmation.

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Installation Options

ADSL is enabled via the installation of either a modem or a router, plus microfilters (“splitters”) in each of the telephone sockets which are in use in your home. Karoo Broadband is easy to self-install, or you can have an engineer visit to install a faceplate and other additional extension sockets you require.

Self-Install:

If you choose to install Karoo Broadband yourself, you will need an ADSL compatible modem or router and microfilters/splitters. A microfilter needs plugging into every telephone socket in the home that has equipment connected, e.g. telephones, Sky set-top box, fax machines, etc., to separate the telephone line and ADSL frequencies. Additional microfilters can be purchased at the time of order for other telephone extension lines you may have. We recommend that a maximum of 4 microfilters are installed. Note: Microfilters are not required in unused sockets.

Hardware Options :

We strongly recommend that you use one of the ADSL modems or routers supplied by Kingston. The modem is USB-based and comes with two microfilters plus the necessary cabling to enable connection to a PC or laptop USB port. The wired router comes with 4 ports and requires an Ethernet socket. The wireless router also requires an Ethernet socket and comes with 3 microfilters and an optional USB device to wireless-enable your laptop or PC.

Please note that should it become necessary for a Kingston Communications engineer to visit, the additional Karoo Broadband installation charge will apply.

Engineer Visit:

If required, as soon as you've signed up we'll arrange a convenient date and time for one of our engineers to call and fit a new master socket faceplate. If required, we will also supply your ADSL modem or router and installation CDs, subject to conditions and lead times.

Your existing master socket will simply be fitted with a new multipurpose faceplate that has two sockets. The connection continues to be through your existing phone line into the socket, which separates the voice to your phone and data to your modem, allowing you to make calls and be online at the same time. Our engineer will test the connection to complete the work required by Kingston Communications.

Karoo Broadband will only be presented on the line where the new faceplate is installed. An additional extension socket can be provided for another room (i.e. adjacent to your PC) when we visit free of charge. Subsequent visits or further extensions incur additional charges.

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Charging Structure

Rentals

Additional Restrictions

Karoo Broadband is only available to residential customers on a standard Kingston telephone line and can only be provided in the name of the contract holder for the telephone service. Karoo Broadband applies to your high-speed Internet usage only. Normal line rental and call charges apply to any telephony services you receive from Kingston over your telephone line.

Karoo Broadband is not suitable for connection on ISDN2/2e or Home Superway lines. Customers with ISDN2/2e or Home Superway will have to have their lines ceased and converted to normal phone lines for Karoo Broadband. KIT customers will also need an additional analogue (telephone) line in order to receive the service. The standard connection charge to Karoo will apply in these circumstances.

KIT is Kingston Communications’ broadband TV service. If your property has previously had KIT installed at some time you may not be able to use microfilters on other telephone extensions without a KC Engineer visit.

Fax users should note that Group 3, 2 or 1 fax machines may not function correctly due to frequency crossover problems. Therefore an additional analogue (telephone) line should be ordered when you still intend to use a fax machine.

Some Caller Display equipment may interfere with the ADSL signal (Caller Display BT CD50 and Caller Display BT CD1500 are known incompatibilities). To check whether your caller display unit or telephone is compatible with broadband, please refer to the manufacturer or supplier.
Kingston Communications recommends that alarm systems are not installed on ADSL lines. Most alarm systems will operate as normal, but some which use 'out of band' (greater than 4kHz) signalling will be incompatible. To check whether your alarm system is compatible, please refer to your alarm system manual or provider.

Service availability is subject to confirmation and a site visit where required.

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