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Service Description

Installation Options

Hardware

Rentals

Restrictions

02/07/08 - 005

Service Description

Karoo Broadband continues to give you the maximum speed possible on your line, up to a maximum of 8Mbps downstream and 448kbps upstream, which is up to 160 times faster than dial-up. There will be 3 product options:

Karoo Lite – up to 8Mbps downstream and 448kbps upstream, with an inclusive monthly download allowance of 2GB

Karoo Mid – up to 8Mbps downstream and 448kbps upstream, with an inclusive monthly download allowance of 10GB

Karoo Pro – up to 8Mbps downstream and 448kbps upstream, with an inclusive monthly download allowance of 75GB and free usage midnight – 8am.

With Karoo Broadband, users do not need to dial-in, and they can also use the same line to make telephone calls whilst online. Karoo Broadband comes with free anti-virus, junk mail filter and IWF filtering.

The service has the following features:

*Hardware delivery fee of £4.25 exc. VAT (£5.00 inc. VAT) applies for all inclusive hardware. Inclusive hardware only available with 12 month contract.
** Additional charges apply after this limit; please see below for details

All prices are inc. VAT, and are for direct debit customers.   There is a monthly £1 inc. VAT (£0.85p exc. VAT) surcharge for cash or cheque customers.  Payment is by monthly or annual direct debit or by quarterly or annual cash payments.  All rental charges are payable in advance. Customers wishing to pay annually for Mid or Pro by either direct debit or cash payment will benefit from 12 months for the price of 11, by receiving 1 month's discount. Please note that annual payments, which qualify for a month discount, do not qualify for any other discounted rental offer.

Service availability is subject to survey and confirmation.

The maximum downstream and upstream line rates are dependent on a number of factors, including the following:

• distance of the customer from their local exchange
• quality of the customer's internal wiring (incl. extension cables)
• correct installation of microfilters
• number of other ADSL connections within the same cable to the exchange (therefore slower at peak times)
• Any interference caused by electrical devices within the home (eg Sky, burglar alarms, etc)
• Hardware: Ethernet will generally give better speed than USB

Installation Options

You will need an ADSL modem or a router, plus microfilters ("splitters") in each of the telephone sockets that has equipment connected, e.g. telephones, Sky set-top box, fax machines, etc., in order to separate the telephone line and ADSL frequencies. Karoo Broadband is easy to self-install, or you can have an engineer visit to install a faceplate and other additional extension sockets you require.

Hardware Options

We strongly recommend that you use one of the ADSL routers supplied by Kingston,and we cannot be responsible for any problems you experience with the Service that are caused by you using a modem or router purchased elsewhere.
Please note that should it become necessary for a Kingston Communications engineer to visit, the additional Karoo Broadband installation charge will apply.

Engineer Visit

If required, as soon as you've signed up we'll arrange a convenient date and time for one of our engineers to call and fit a new master socket faceplate.

Your existing master socket will simply be fitted with a new multipurpose faceplate that has two sockets. The connection continues to be through your existing phone line into the socket, which separates the voice to your phone and data to your modem, allowing you to make calls and be online at the same time. Our engineer will test the connection to complete the work required by Kingston Communications.

Karoo Broadband will only be available when the new faceplate is installed. An additional extension socket can be provided for another room (i.e. adjacent to your PC) when we visit free of charge. Subsequent visits or further extensions incur additional charges.

Additional Charges

Hardware Retail Prices

* Hardware delivery fee of £4.25 exc. VAT (£5.00 inc. VAT) applies to all inclusive hardware. Delivery for all other hardware is free when purchased through Karoo Customer Services.

Early Termination
If a customer wishes to terminate Karoo Broadband whilst still within a contract period, the full rental, to the end of the contract period, will become due.

Restrictions
Karoo Broadband is only available to residential customers on a standard Kingston telephone line and can only be provided in the name of the contract holder for the telephone service. Normal line rental and call charges apply to any telephony services you receive from Kingston over your telephone line.

Karoo Broadband is not suitable for connection on ISDN2/2e or Home Superway lines. Customers with ISDN2/2e or Home Superway will have to have their lines ceased and converted to normal phone lines for Karoo Broadband.

If your property has previously had KIT installed at some time you may not be able to use microfilters on other telephone extensions without a KC Engineer visit.

Fax users should note that Group 3, 2 or 1 fax machines may not function correctly due to frequency crossover problems. Therefore an additional analogue (telephone) line should be ordered when you still intend to use a fax machine.

Some Caller Display equipment may interfere with the ADSL signal (Caller Display BT CD50 and Caller Display BT CD1500 are known incompatibilities). To check whether your caller display unit or telephone is compatible with broadband, please refer to the manufacturer or supplier.
Kingston Communications recommends that alarm systems are not installed on ADSL lines. Most alarm systems will operate as normal, but some which use 'out of band' (greater than 4kHz) signalling will be incompatible. To check whether your alarm system is compatible, please refer to your alarm system manual or provider.
Service availability is subject to confirmation and a site visit where required.