Click the heading to access the required details:

Service Description

Service Features

Commission Structure

Additional Information

Notes

19/06/07 - 002

• This document provides details of the Connect Narrowband packages, which give third party organisations (hence described in this document as "Resellers/A Reseller") the capability to market Kingston Communications business narrowband internet access services. These services are known as "Connect Narrowband" and are only available to third party organisations that have signed the appropriate Connect Broadband Reseller Agreement with Kingston Communications.
• Kingston Communications owns and operates the PSTN and ISDN infrastructure within the Kingston-Upon-Hull licensed area*. Selected locations outside of this territory*. Where connectivity is possible within the licensed area, Resellers will be able to offer packages from the "Connect Narrowband" range directly to businesses.
• Resellers are defined as partner organisations who provide a customer solution which includes end customer billing, service support, equipment, configuration and all sundry items necessary to provide a usable service. Kingston Communications will provide access to the PSTN or ISDN network as directed via an order originated from the Reseller, where this order meets the required criteria.
• The Reseller provides and configures all necessary customer premises equipment, ensuring that it is compatible with the Kingston Communications network and will also be responsible for all enquiries regarding the service from customers.

Return to the top

*Connect Narrowband only applies within Kingston Communications traditional licensed area as shown below.

Return to the top

Service Features

Table 1 – Service Features

** Allows internet connection sharing through a single dial-up connection.

Return to the top

Commission Structure

Orders approved by Kingston Communications submitted by recognised Reseller partners will qualify the Reseller for a lower rental tariff, billed to the Reseller. Resellers are responsible for billing their customers. Kingston Communications will charge Resellers annually in advance for most services, with the option of quarterly in advance for higher business tariffs. The following rental fees will apply to the connect narrowband services based from the operative date as a 5% discount on Kingston's Business Internet annual rental fee. There is no higher discount band for Narrowband services.

Table 2 - Charging Structure

Return to the top

Additional Information

• Resellers that inform Kingston that they have moved to the next band will receive the lower rental tariff from their next quarterly bills. This lower rate will apply to all existing Reseller customers. This discount will not apply pro rata from the date the Reseller achieves the next bands threshold install base.
• Provision of Connect services is dependent on the existence of a connected analogue phone line at the customer’s premises. Business Line charges apply to such lines, consisting of a one off connection charge and an Annual Line Rental. No discounts apply to these lines and Kingston Communications will continue to contract directly with the end user.

Return to the top

Notes

1. The charges contained in Table 2 are payable to Kingston Communications by the Reseller.
2. The above prices for "Connect Narrowband" are only available to Resellers that have signed a "Connect Broadband" Agreement with Kingston Communications and have committed to 12 ADSL "Connect Broadband" connections, in any combination, within the first six months period following contract signature.
3. Connectivity to the Kingston Communications network will not be provided at the above rates for orders received from organisations that have not signed the necessary Reseller Agreement. In addition such orders will not qualify for any connection payment.
4. Connectivity to the Kingston Communications network will not be provided at the above rates for orders received from Resellers that are for businesses outside Kingston's traditional licensed network. Businesses outside this network would not normally have an 01482 telephone number.
5. These packages are available for resale to Businesses only.
6. Resellers are responsible for all aspects of customer management including credit control, and helpdesk support. Kingston helpdesk support is only available direct to the Resellers named contacts. All contractual agreements exist between the Reseller and Kingston Communications only. Kingston Communications will produce invoices in the name of the Reseller and hence responsibility for payment of these invoices shall be solely that of the Reseller.
7. Use of the "Connect Narrowband" services in conjunction with more than one device or for the purposes of providing a network connection is strictly prohibited, excluding the AnyTime 4PC offering. AnyTime 4PC allows network sharing to 4 devices, and multiple accounts can be purchased for one customer site. If network connection sharing is detected by Kingston, the Reseller will be advised to upgrade the customer’s service within a maximum 14 day period. Failure to comply with this request will result in disconnection of the service and clawback of any discounts paid.

Return to the top