Transport & Travel
Helping you put your customers in control.
Competition is intense in the transport and travel sector. Travellers have a greater choice than ever and the growth in the Internet has meant loyalty cannot be taken for granted as travellers look for the best deals. The key to success is focusing on creating a lean, adaptable and slick operating model as well as providing improved customer choice and service innovation around the whole travelling experience – from booking, to preparing to travel, at the station/airport and post travel.
How we can help
Many Transport and travel organisations have high levels of fixed cost and a complex operating environment. All this lends itself to partnering and outsourcing aspects of their operations to Kcom, enabling a greater focus on core business, whilst at the same time reducing fixed and operational costs.
Kcom can help clients in the transport and travel sector to:
- Improve the customer experience - by using intelligent contact centre technologies that put the customer in control and improve agent productivity For instance, self service technologies that enable common requests to be quickly and automatically answered, while more complex requests are quickly routed to experts on the subject matter.
- Support 24/7 Business operations - by providing resilient managed hosting or co-location facilities to run key business applications.
- Reduce Total Cost of Ownership (TCO) and support technology innovation - by exploiting the benefits of next generation network technologies and our end-to-end managed service capabilities. These can simplify critical communications infrastructures, and provide an end-to-end availability figure. This means our customers are free to focus their internal IT resources on supporting service innovation, improving business flexibility, reducing risk and enhancing customer service.
What do our customers have to say?
"Moving into our new home at Heathrow is a great opportunity to optimize the technology that lies behind our operation here…. Kcom has done a great job, working with our in-house team and BAA, to install and commission the network in time for live operation and I'm pleased to say that it's passed its assurance testing with flying colours."
Phil Hawker, Manager of Communications Networks, British Airways
Take advantage of our experience in your industry. Call the team today on 0800 915 5226 to find out how we can help your business achieve its goals.
