Improving Productivity

Increased productivity is the Holy Grail of every business. Leveraging more work from the same amount of time is not only good for profit margins, but it's also good for customer relationships and staff satisfaction.

One of the paradoxes of modern business is that the sheer variety of communications technology can result in less productive working. According to Sage research, people use on average six different devices and applications to interact with customers and colleagues, resulting in communications overload and stress. People cannot be reached when needed; multiple messages are left trying to get the same information leading to duplication of effort, delays and missed deadlines.

Getting systems to talk to each other.

Kcom can help you improve productivity at an individual, team or organisational level by simplifying communications processes, enhancing collaboration functionality and integrating communications into core applications to optimise business processes. What’s more, productivity can be improved by making these capabilities available to employees wherever they are, improving their efficiency when away from their regular work location, as well as reducing unproductive travel time.

The key to building a more productive and efficient communications environment is to make sure that different systems work together; provide a single user interface; and enable business processes to run more efficient and effectively. This gives users relevant communications options based on what they are doing, which speeds up processes and improves the workflow.

There are key workers, teams or departments in all organisations that could benefit from more efficient communications for example:

• Knowledge workers, senior management and executives can free up valuable time with better, more integrated communications tools
• Project teams can quickly contact project members and collaborate instantly, meetings can be held virtually and on the fly
• Field sales people can see the availability of specialist support when they’re with customers and instantly introduce them into the sales process
• Service engineers can collaborate with specialists in technical support centres
• Sales order processing staff can quickly talk to the right people if any questions arise during the back office administration and fulfilment of orders

Kcom can work with you to review your current communication processes and recommend solutions that will improve their effectiveness. As a result you’ll benefit from a more agile and efficient work environment, freeing up wasted time and helping your business be more productive.

Discover how we can help you achieve your objectives. Call the team today on 0800 915 5226.

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