Kcom secures the first slice of Domino’s IT outsourcing strategy.

16 Jun 2011

Kcom, recently signed a 3 year Managed Services contract with Domino’s Pizza and is the first provider to be selected as part of a major IT outsourcing programme.

The programme aims to move Domino’s on to a scalable IT infrastructure supported by a select number of key partners. The deal will see Kcom provide a managed Wide Area Network (WAN) for Domino’s Pizza Group providing connectivity between each of their 672 stores across the UK and Ireland.

The new network will move Domino’s from an unmanaged 20CN based network to a fully managed 21CN infrastructure, which will future proof the Domino’s store network and allow them to introduce more complex applications.

Colin Rees, Domino’s IT Director, says: “We needed an infrastructure that was going to do two things; support the growth of our business now and allow for us to plan for growth in the future. Domino’s is currently doing around 36% of its business online - by 2015, we want it to be two thirds.”

Domino’s is looking to outsource some key components of its IT operations, so that their internal IT department can be freed up to focus on more strategic activities like finding innovative ways to further enhance online growth. Following a formal tender process, Kcom was eventually chosen as their first Managed Services Provider.

Colin adds: “Kcom’s wide UK network reach was definitely their strongest selling point. We are now able to tap into their rich pool of technology and solutions to create a resilient back office. We are also able to cover all of our stores with a single technology solution from one supplier.”

Paul Simpson, Group Executive Director at Kcom, says: “Domino’s and Kcom are very similar in terms of size, culture and growth ambition. By taking the time to understand their business strategy we were able to create a solution based on their current needs and their business goals. That insight, coupled with our experience in the retail market and extensive network reach means we’re able to provide our newest customer with the best of both worlds.”

Contact

Bianca Keeble
Kcom
bianca.keeble@kcom.com
07720 311540

About Kcom

Kcom, part of the KCOM Group PLC, provides communication services for multi-site enterprise and public sector organisations across the UK, and has a well established reseller channel. As an independent provider of these services, supported by its BT Wholesale partnership, Kcom is able to offer advanced network capability and related added value services, coupled with a flexible approach to delivering a different class of service to its customers.

Its customers include GVA Grimley, British Airways, North Wales Police, Specsavers, City of London, Phones4u, Rosslyn Analytics, Hermes, University Hospitals of Morecambe Bay NHS Trust, Windsor Telecom and Diva Telecoms.

About Domino's

Domino’s Pizza UK & IRL plc is the leading player in the fast-growing pizza delivery market and holds the exclusive master franchise to own, operate and franchise Domino’s Pizza stores in the UK and the Republic of Ireland. The first UK store opened in Luton in 1985 and the first Irish store opened in 1991.

As at 27 March 2011, there were 672 stores in the UK and the Republic of Ireland. Of these, 530 stores are in England, 47 are in Scotland, 27 are in Wales, 18 are in Northern Ireland, one is on the Isle of Man, 48 are in the Republic of Ireland and one is a mobile unit.

Founded in 1960, Domino’s Pizza is one of the world’s leading pizza delivery brands. Through its primarily franchised system, Domino’s Pizza operates a global network of more than 9,350 Domino’s Pizza stores in over 65 countries. Domino’s Pizza has a singular focus – the home delivery of pizza, freshly made to order with high quality ingredients.

Customers in the UK can order online at www.dominos.co.uk and customers in the Republic of Ireland can order online at www.dominos.ie. In addition, mobile customers can order by downloading Domino’s free iPhone and Android apps.