For digital transformation you need a different kind of partner
KCOM is a new kind of systems integrator that helps private and public sector organisations prepare for an unpredictable future. As UK boardrooms take stock of rapidly evolving digital technologies and changing customer expectations, we’re on hand to provide a creative perspective through a partnership that will help you navigate through disruption and realise your strategic transformation ambitions.
Today more than ever, organisations must be customer-centric, agile and efficient if they are to thrive. In 2016 we transformed our own business in response to this challenge. Today we support our enterprise customers by helping them to re-imagine and re-architect their IT and communications infrastructure.
We’re the partner of choice for organisations that want to scale flexibly and future-proof new investments while extracting full value from legacy IT systems. We’re large enough to make a difference, but small enough to be agile. Most importantly, we have the freedom to think big and recommend what suits our customers, not what suits us.
Providing best in class consultancy, architecture, delivery and management experience, we work with our customers to deliver on the promise of digital transformation and public cloud, helping them to transform their operations and customer experience.
To find out more about KCOM please visit our PLC site
To see how we help national businesses across the UK achieve growth click here click here
To understand how we help businesses in Hull and East Yorkshire click here
And to see how we're helping our home customers in Hull & East Yorkshire click here
Meet our experts
People are at the heart of our business and it's our team of experts that makes KCOM unique. By getting to know our customer's challenges, goals and aspirations, we are able to design, deliver and manage applications and communications solutions that help them maximise the benefits of business and digital transformation.
Stu Smith is the principal specialist for Unified Communications and Collaboration at KCOM, responsible as a technical lead a…Read Full Bio
After 25 years of delivering in a range of technical and leadership roles, Kouros still considers himself as a modern journey…Read Full Bio
Darryl has considerable experience as a consultant in the customer contact industry, helping many well-known brands create pr…Read Full Bio
Sally Westwood joined KCOM in 2005 and has worked in a variety of roles as part of the Strategic Propositions team, initially…Read Full Bio
Jonathan has over 15 years of industrial experience working in banking, broadcast, government and defence sectors specializin…Read Full Bio
Tim Meredith has held a number of senior management and board positions at several UK and International IT/Telecoms Service P…Read Full Bio
Wayne is a senior architect in his own right and since joining us, he has risen to take over responsibility for our AWS Cloud…Read Full Bio
Karen is a Senior Consultant for KCOM. She has key technical capabilities in systems architecture and software design, based …Read Full Bio
Mark Tindal joined KCOM as part of the acquisition of JAMIP in 2006. As Head of Technical Services, Mark brings a wealth of …Read Full Bio
Suzette Bouzane Meadows
Suzette is the Director of Contact for KCOM. As a specialist working in the contact centre and customer experience market for…Read Full Bio
Stu is a highly experienced Technical Architect and team leader specialising in SOA products in industries including Aviation…Read Full Bio
Mark is a Lead Consultant and our Microsoft Practice Lead; highly motivated with a proven track record of architecting, desig…Read Full Bio
Alan has over 20 years’ experience working in the Communications industry and has responsibility for the Contact & Collab…Read Full Bio
In his role as an AWS Architect, Nick leads the infrastructure and application architect practice specialising in the Amazon …Read Full Bio
We recognise the importance of strong partnerships in enabling KCOM to deliver the best possible solutions to our customers. We have established close working relationships with a range of best of breed technology providers and invest in the highest levels of technical accreditation and training for our people.
As a result, our team of experts are able to integrate technologies from industry leading partners with our customer's existing IT investments to create a platform for growth, enabling them to focus on achieving their business goals.
Alert Logic, the leader in security and compliance solutions for the cloud, provides Security-as-a-Service for on-premises, cloud, and hybrid infrastructures, delivering deep security insight and continuous protection for customers at a lower cost than traditional security solutions. Fully managed by a team of experts, the Alert Logic Security-as-a-Service solution provides network, system and web application protection immediately, wherever your IT infrastructure resides.
Amazon Web Services
We partner with Amazon Web Services to provide UK enterprises and large multi-site businesses a choice of Cloud Computing services from Consultancy, Systems Integration and Service Management. First engaging with AWS in 2011, KCOM has invested in training, accreditations, competencies and certifications to establish a dedicated AWS practice. Today, we're an AWS Premier Consulting Partner and AWS Direct Connect Partner, as well as holding the AWS Big Data competency, and being one of a handful of audited AWS Managed Services Partners.
Founded in 1998, Arrk is a global technology services firm with offices in UK and India. They design, build and support enterprise scale software products and solutions for Customers drawn from a wide range of sectors, including Telecoms. Their exceptionally robust hybrid UK-India service model is underpinned by ISO 9001:2008 and CMMI 3 (UK & India). We selected Arrk as a preferred offshore partner in 2005. Together, we have established a Dedicated Offshore Delivery Centre based in Mumbai.
We are an Avaya Partner certified in Unified Communications, Contact Centre and Data.
In 2014, we formalised a partnership with CA Technologies for their market-leading API Management Platform. As you would expect from KCOM, the decision to partner followed only after a detailed assessment by our own specialist consultants of the rapidly-evolving API Management marketplace. That market assessment concluded that a deployment of the CA API Management solution would place our typical customer at a competitive advantage. Today, we are now an Advanced Partner of CA Technologies.
KCOM has had the privilege of being a certified Cisco Gold partner for more than 20 years. We currently hold over 190 individual Cisco certifications and more than 10 specialisations including Advanced Collaboration, Advanced Borderless Networks and Advanced DataCenter. In recent years, we have achieved the highest certification level in Cisco Unified Communications and Cisco Cloud & Managed Service – and we’re just getting started. Today, we’re proud to be Cisco’s leading UK Partner delivering Cloud Collaboration & Contact Centre services.
KCOM partners with Comms-Care to deliver 24/7 IT support for our customers. As a Cisco Gold Partner, Comms-Care work to deliver Cisco IT support for maintenance services. With ISO 9001, 14001, 20000, 22301 and 27001 certifications, their customers receive a best practice approach, underpinned by efficiency and professionalism.
With over 300 nationwide engineers providing Support and Maintenance, Daisy is a vital part of ensuring we maintain an industry-leading support capability for our customers. Providing services in Unified Communications, Voice, Wireless, Switching & Routing, Server & Storage, as well as project management and implementation services, Daisy works with us to deliver Managed Services that provide bespoke solutions with end-to-end capability.
As the UK pioneers of superfast 4G mobile service, EE are the ideal strategic partner to support our end-to-end mobility capabilities. KCOM has been an EE Solution Partner since 2013, combining their reliable mobile connectivity with our significant heritage delivering enterprise mobility to create a fast and stable mobile experience for our customers.
We partner with eGain to enable our customers to deliver an omni channel experience within their customer contact environment. In 2015, KCOM were recognised as eGain’s Partner of the Year.
ForgeRock is a global software company with offices in the USA, UK, France and Norway. It is committed to continuity of innovation and service for the existing and new open source interaction, identity, and integration software found within the open identity stack. We established a partnership with ForgeRock in 2011 to support existing customer engagements and to grow business around identity and access management (IAM).
As an IBM Premier Business partner and a leading supplier of software, services and consultancy related to the IBM WebSphere integration products, we can provide a complete WebSphere integration solution, including supply of software and 24×7 managed support. Areas of specific expertise include Message Broker, MQ, DataPower SOA appliances, DB2 and Worklight for mobile development.
KCOM currently holds a Gold Hosting Partner status with Microsoft alongside Silver Partner Status for Cloud Platform, Application Integration, Application Lifestyle Management and Small and Midmarket Cloud Solutions.
We work with Nuance to integrate their intuitive speech technologies including voice Biometrics and natural language, into our customer contact solutions to provide a more engaging cross-channel experience.
KCOM partners with O2 to deliver enhanced mobile services for our customers. We combine the O2 network with mobile clients and applications, whilst managing the customer relationship every step of the way. Our outstanding data and convergence solutions expertise is reflected by our O2 Data Centre of Excellence partner status.
KCOM is a long standing Oracle partner with significant breadth and depth of capabilities in RDBMS and E-Business Applications. We have deployed Oracle technology successful for a wide range of customers including Oracle E-business Suite implementations for both a leading telecommunications supplier and a UK Public Sector organisation, as well as Oracle E-business Suite ITIL based Managed Services for a UK telecommunications supplier.
Red Hat is the world’s leading provider of open source solutions, using a community-powered approach to provide reliable and high-performing cloud, virtualisation, storage, Linux, and middleware technologies. We formed a partnership with Red Hat in 2013, allowing a two-way exchange of skills and experience to support ongoing client engagements and to drive business growth around open source and Red Hat technologies. Specific areas of expertise include JBoss, OpenStack, Fuse, Camel and Red Hat Enterprise Linux.
Trend Micro, a global leader in security software, strives to make the world safe for exchanging digital information. Their solutions for consumers, businesses and governments provide layered content security to protect information on mobile devices, endpoints, gateways, servers and the cloud. We partner with Trend Micro to assist enterprises protect their end users, their evolving data centre and cloud resources, and their information threatened by sophisticated targeted attacks.
Verint solutions form part of KCOM’s integrated customer contact capabilities. We were recognised by Verint as their Best New Partner in EMEA for 2015.