Products | Kcom

Managed Services

give you the peace of mind and reassurance that your critical communications are in safe hands, allowing you to focus on strategic priorities.

Managed Services
Managed LAN Kcom’s Managed LAN saves you money and gives you the freedom to focus on your business.	Support Services Support Services and maintenance to keep your communications running and give you peace of mind.	Ethernet Reduce your wide area network costs and increase network performance with our Ethernet services.	Managed Optical Managed optical services that deliver unmatched performance for mission-critical applications.
MPLS IP VPN Kcom’s MPLS IP VPN is a secure and scalable way to carry your voice, video and data.	Private DSL Cost-effective and secure UK wide area networks for multi-site businesses.	Mobile Voice & Data Save money by integrating your mobile voice and landline services into a single dialling plan.	BlackBerry® Mobile Voice System A single fixed and mobile phone number, caller ID and voice mailbox for your employees.

User Centric Networking

brings together a range of disparate technologies as a single network architecture so that you can realise the benefits of innovation and flexibility.

User Centric Networking
Data Centre Switching and Load Balancing Today's business-critical applications demand higher availability and increased storage and processing power.	Campus LAN Switching and Wireless Your campus LAN is critical. Your users rely on it for collaboration and data, and it’s essential for business continuity.	Remote Access and Flexible Working Today’s centralised IT service delivery model was designed to meet the needs of a largely static workforce.	Perimeter Security and User Authentication Network security is central to our wireless, internet access and remote working products and services.
WAN Optimisation Enhance your IT productivity and reduce your bandwidth costs with our WAN Optimisation Services.

Collaboration

helping to encourage innovation and knowledge sharing whilst increasing productivity by connecting people and creating value.

Collaboration
Messaging Improve your employees’ productivity with Messaging	Conferencing Improve communications and productivity, and reduce costs with our Conferencing systems	Communications-Enabled Business Process (CEBP) Make Unified Communications and Collaboration an integral part of your business processes	Unified Communications Unified Communications puts intelligence into your communications and Collaboration infrastructure
IP Telephony (IPT) Save money with converged IP Telephony. Get reliable and secure calls with value-added features.

Professional Services

Understand how your current communications infrastructure is performing and how to increase its performance, efficiency or capacity.

Advanced Services		Project Services
Online Billing and Reporting A flexible reporting tool that puts you at the heart of your communications estate	Network Health Assessments Successful networks depend on strong operational control	Lifecycle Services When we manage your network and infrastructure, our online ServiceWeb tool gives you real-time and historical performance information	Project Services Once you start a new project, you want to make sure it’s implemented and tested on time and on budget
Readiness Assessments Your business is constantly evolving to meet customer needs	Network Discovery Audits We can analyse your current infrastructure, compare it to industry best practice	Design Services To be efficient and competitive, you need to make the right network investment decisions

Network Services

providing your core connectivity, be it voice, data or mobile, offering fundamental building blocks for other communication tools and applications.

Network Services		Managed WAN	Managed Mobile
PDSL Internet WAN Cost effective, highly manageable and expanadble for site to site connectivity.	IP Voice (SIP Trunking) Cost-effective and secure SIP trunking and IP voice services for UK businesses.	Ethernet Reduce your wide area network costs and increase network performance with our Ethernet services.	Mobile Voice & Data Save money by integrating your mobile voice and landline services into a single dialling plan.
Branch.net Cost-effective UK private branch connectivity for multi-site businesses.	Direct Voice Connect your outbound voice and switched data traffic to our network – no minimum call charges.	Managed Optical Managed optical services that deliver unmatched performance for mission-critical applications.	BlackBerry® Mobile Voice System A single fixed and mobile phone number, caller ID and voice mailbox for your employees.
Indirect Voice Route your outbound voice traffic to our network using carrier pre-select and keep your BT lines.	Public Services Network Delivering cost savings and improved services for your residents.	MPLS IP VPN Kcom’s MPLS IP VPN is a secure and scalable way to carry your voice, video and data.
		Private DSL Cost-effective and secure UK wide area networks for multi-site businesses.

Internet Networks

providing a range of cost effective internet connectivity services to increase your employee and business flexibility.

Internet Networks
Business Internet Ideal for business customers requiring a permanent connection to the internet.	Business Broadband Fast and affordable UK broadband for small business and home workers.	Dedicated Internet Access Fast and reliable Internet access with no bandwidth contention.	Managed LAN Kcom’s Managed LAN saves you money and gives you the freedom to focus on your business.

Contact Services

improving the customer experience across all your channels by giving your customers better choice and access to services, help and information.

Contact Services
Contact Centre for Smaller Businesses Offering inbound voice, a self service option and hosted contact centre lite.	Inbound Voice Kcom’s Intelligent Network (IN) service gives you control over your inbound customer relationships.	Self Service Kcom Self-Service lets you automate your contact centre using IVR and speech recognition.	Proactive Outbound Contact Kcom’s single platform to handle all your outbound contacts – using voice, SMS and email.
Network Contact Centres Kcom’s Network Contact Centre makes it easy to manage call centres and boost productivity.	Unified Contact Centres Our Unified Contact Centres let you talk with your customers using voice, email and the web.	Call Back Kcom’s Call-back products lets UK businesses free their customers from waiting on hold.	Wallboards A configurable real-time dashboard for Cisco Unified Contact Centres that tracks agents and calls.
TextPhone Kcom’s TextPhone call solution lets speech and hearing-impaired customers connect with your agents.	Connectors Kcom’s CRM connectors display inbound caller information in a unified application.

Managed Services

Managed Services

User Centric Networking

User Centric Networking

Collaboration

Collaboration

Professional Services

Advanced Services

Project Services

Network Services

Network Services

Managed WAN

Managed Mobile

Internet Networks

Internet Networks

Contact Services

Contact Services

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