IP Telephony (IPT)

Kcom’s IP Telephony includes a number of components that can be centralised or distributed across your network using IP:

• Call processing is the ‘brain’ that sets up your calls. Once a call is set up, call processing is only involved when a user requests a new feature such as a call transfer. Examples include Avaya Communications Manager and Cisco Communications Manager
• Endpoints, which your employees use to make calls. Many types of endpoints are available, ranging from simple ‘dial-tone only’ telephones to multi-line, high-definition video devices
• Gateways use ISDN or SIP to connect to the public telephone network that can also connect to your existing PBXes. Special secure IP-to-IP gateways connect via SIP to external IP networks, including BT’s 21CN
• Switching is done on your existing IP network, unlike traditional time-division multiplexed (TDM) PBXs, which use their own switching matrix. Your IP network powers your endpoints, and is configured to provide the quality of service (QOS) needed for high call quality

• Deploying IP Telephony systems since the late 1990s
• Audit your existing infrastructure and provide a readiness assessment
• Develop an IPT strategy that’s right for your business
• Tailor an IP Telephony system to meet your specific needs
• Supply all IP Telephony components, unlike many other suppliers
• Vendor-independent – you always get the best products
• Use best-of-breed technology from vendors such as Avaya and Cisco
• Monitor your IP Telephony system to ensure optimum performance
• Offer managed services to handle your moves, adds and changes
• Hold the highest levels of accreditation – we’re a Cisco Master Unified Communication partner and an Avaya Platinum Services partner
• Ensure that your IP Telephony system can evolve into a unified communications and collaboration platform when you’re ready

• A converged network saves money
• Lower equipment ownership costs
• Centralised network control and management
• Enhanced functionality and improved productivity
• Remote and mobile connectivity
• Free inter-office calls
• Scalability to hundreds of thousands of users