Kcom’s Call-back products lets UK businesses free their customers from waiting on hold.
Our Call-Back service can be offered in two ways:
Whichever option you choose, integrating Call-Back with the contact centre is easy. You can decide when a call should be diverted to the Call-Back service, such as when your staff are unavailable or when waiting times are too long. We save information about the callers and you can tell them when they’ll receive your call.
When there is someone available to talk to the customer, a call is made. If the customer does not answer he or she will be called again later.
You can view real-time statistics on everything: call-back requests, successful connections and outstanding call-backs.
The automated call-back is managed in the following ways:
Customer perspective:
Contact Centre perspective:
Kcom Self-Service lets you automate your contact centre using IVR and speech recognition.
Kcom’s Intelligent Network (IN) service gives you control over your inbound customer relationships.
Downlaod the Kcom and CCA report on the future of service to 2016
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