Proactive Outbound Contact

• Make outbound contact using predictive voice dialling, SMS and email
• Merge SMS message templates with account data
• Ofcom regulatory adherence and reporting
• You decide the best method of contacting each customer
• Change contact method easily
• Prioritise outbound contacts based on account information and responses
• Integration to business data through a choice of methods to match your needs
• Experience real-time tuning in response to current conditions 

Things work better when you proactively contact customers:

• Customers associate proactive account management with good customer service
• You reduce the peaks and troughs of incoming calls by choosing the best time to contact people

The ability to select alternative methods of contact can significantly reduce the cost of contact:

• The cost of phone use is rising as more people provide mobile numbers only
• The increasing use of answer machines requires more calls to be made before you speak with someone
• Automation lets you provide cost-effective 24/7 customer service
• Automated interactions save time in staff costs

• Developed in the UK with Ofcom compliance and reporting made easy
• Data and accounts can be managed without draining IT resources
• Configuration changes take effect within minutes so there’s no need to stop current activity
• Reporting functionality is simple to set up and use
• Developed in-house by Kcom so we can respond quickly to support issues