IVR & Speech Recognition Services| Kcom

Product at a glance

Respond to your customers anytime
Boost productivity with automated responses
Reduce costs
Only pay for results

Our Self-Service solutions give you the ability to provide your customers with a superior user experience while reducing the costs involved with answering phone calls.

You have the option to only pay for results. We have a ‘Shared Risk Reward’ model that ties payment to the success of your business outcome.

We can support you with a range of applications made possible by automation and speech recognition:

Identification and verification (ID&V)
Account services
Password reset services
Payment services
Call steering services

Our extensive contact centre experience means we are able to help you implement a self-service strategy that’s integrated with all other aspects of your contact centre.

Identification and Verification (ID&V)

ID&V allows a caller to be identified and verified within an automated application before being transferred to an agent or completing a self service task. These identification methods include the following:

Name, address and postcode
Account or PIN number
Biometric ID
Car number plate

Account Services

Account Services enable customers to take action through automated self-service applications. Possible actions include the following, among others:

Balance enquiries
Reminders
Alerts and updates
Fund transfers

Password Reset Services

Let a caller change their PIN or password.

PIN resets
Password changes or resets
Biometric resets

Payment Services

Payment Services provide the ability to take both credit and debit card payments (PCI compliant) through an automated system. Our automated communications systems can handle the following: