- Real-time text communication
- Call routed to available agents
- Agent will not be interrupted by calls during conversations
TextPhone
Kcom’s TextPhone call solution lets speech and hearing-impaired customers connect with your agents.
Product at a glance
- Text phone calls can be routed to contact centre agents
- Agents require no special technology
- Speech/hearing impaired customers are treated equally
TextPhone calls unites speech and hearing-impaired customers with all other callers. They won’t have to wait for specialist support: Kcom’s TextPhone service allows any of your agents to take their call.
Calls are handled by our TextPhone software which queues them for agents in exactly the same way as a standard voice call. The call is handled using the keyboard instead of a phone.
This affordable technology makes it easy to comply with the Disability Discrimination Act and improve your customer service. It also lets you project a caring ethos and win more business among customers with speech and hearing impairments.
- Any agent can take text calls
- You comply with the Disability Discrimination Act
- Provides all your customers with access to your business services
- Call history is recorded and full reporting is available
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