Unified Contact Centres

Our Unified Contact Centres let you talk with your customers using voice, email and the web.

Product at a glance

  • Increase customer satisfaction and revenues
  • Multi-channel voice, email and web support
  • IP and SIP enabled
  • Cost-effective and scalable

Want to know more? Talk to a Unified Contact Centres expert…

0800 915 5226

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Learn how you can grow your business with Unified Contact Centres:

  • Make a better first impression
  • Retain your existing customers
  • Improve your conversion rates
  • Create up-sell opportunities
  • Increase repeat sales
  • Lower your sales and support costs

If you give customers what they want, when they want it, they’ll come back. If you don’t, your competitors will.

We’ve been implementing Unified Contact Centres for over ten years. We can work with you to understand your business, vision and strategy, and then deliver a Unified Contact Centre that uses voice, email and the web to transform the way you interact with your customers.

  1. Product Overview
  2. Key Features
  3. Key Benefits
  4. Further Information

Cisco Unified Contact Centre provides the following:

  • Intelligent contact routing
  • Call treatment
  • Desktop computer telephony integration (CTI)
  • Multi-channel contact management
  • Unified ACD and IP telephony

Here are the products that make up a Cisco Unified Contact Centre:

  • Unified Contact Centre Enterprise
  • Unified Contact Centre Express
  • Unified IP-IVR
  • Unified Customer Voice Portal
  • Social Media Customer Care
  • Unified Web Interaction Manager
  • Unified E-Mail Interaction Manager
  • Outbound Option
  • Unified Expert Advisor
  • An end-to-end IP solution
  • Pre and post-routing functionality
  • Universal queuing of service requests to agents
  • Centralised control and reporting
  • Agent and supervisor desktops
  • Remote agent support
  • CTI and CRM Integration
  • Over ten years’ experience delivering Cisco contact centres
  • Cost effective and scalable IP architecture
  • Unified voice, email and web channels
  • Multi-site configurations
  • Supports over 10,000 agents
  • Universal queuing of voice, web chat and email
  • Carrier-class performance and reliability
  • CTI and CRM integration: SAP, Siebel, PeopleSoft and Microsoft CRM

We have the training, experience and motivation to ensure your success. Here are some of our Cisco accreditations and awards:

  • 2008 European Innovation Leadership Award for UC
  • Gold Certified Partner for over 10 years
  • Master Managed Services Certification
  • Master Unified Communications Certification
  • European Markets Gold Partner of the Year 2007
  • Gold Partner of the Year 2006
  • Over 350 individual Cisco accreditations

We are an Advanced Technology Partner for Cisco Unified Contact Centre Enterprise and Customer Voice Portal.


 

The Future of Customer Service

Learn more about the latest customer service trends and find out how customer experience strategies can deliver a competitive advantage

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