Unified Contact Centres

Cisco Unified Contact Centre provides the following:

• Intelligent contact routing
• Call treatment
• Desktop computer telephony integration (CTI)
• Multi-channel contact management
• Unified ACD and IP telephony

Here are the products that make up a Cisco Unified Contact Centre:

• Unified Contact Centre Enterprise
• Unified Contact Centre Express
• Unified IP-IVR
• Unified Customer Voice Portal
• Social Media Customer Care
• Unified Web Interaction Manager
• Unified E-Mail Interaction Manager
• Outbound Option
• Unified Expert Advisor

• An end-to-end IP solution
• Pre and post-routing functionality
• Universal queuing of service requests to agents
• Centralised control and reporting
• Agent and supervisor desktops
• Remote agent support
• CTI and CRM Integration

• Over ten years’ experience delivering Cisco contact centres
• Cost effective and scalable IP architecture
• Unified voice, email and web channels
• Multi-site configurations
• Supports over 10,000 agents
• Universal queuing of voice, web chat and email
• Carrier-class performance and reliability
• CTI and CRM integration: SAP, Siebel, PeopleSoft and Microsoft CRM

We have the training, experience and motivation to ensure your success. Here are some of our Cisco accreditations and awards:

• 2008 European Innovation Leadership Award for UC
• Gold Certified Partner for over 10 years
• Master Managed Services Certification
• Master Unified Communications Certification
• European Markets Gold Partner of the Year 2007
• Gold Partner of the Year 2006
• Over 350 individual Cisco accreditations

We are an Advanced Technology Partner for Cisco Unified Contact Centre Enterprise and Customer Voice Portal.