Wallboards

A configurable real-time dashboard for Cisco Unified Contact Centres that tracks agents and calls.

Product at a glance

  • Display data as graphs, tables or both
  • Add your company branding
  • Display broadcast messages
  • Highlight key indicators

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Do you want to get the most out of your Cisco Unified Contact Centre? Our software dashboards puts you in control:

  • See agent, team and call data at a glance
  • Set alerts on key performance indicators
  • Group information based on the way you do business
  • Get powerful insights into how well your business is performing

Configuring displays is easy and they can be viewed on your PC, eliminating the cost of specialist screens.

  1. Key Features
  2. Key Benefits
  • View real-time Cisco Unified Contact Centre data
  • Send key statistics and threshold alerts using email or SMS
  • Supervisors can broadcast messages
  • Choose from pre-configured display templates
  • Add your company branding – change logos, colours and fonts
  • Web-based administration
  • Easy to install, configure and manage
  • Web-based display lowers deployment and maintenance costs
  • Integrates with Cisco Unified Contact Centres out of the box
  • Easy to use with minimal training

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