- Direct Dial In (DDI) functionality will provide different telephone numbers for each telephone extension, negating the requirement of a switchboard operator
- Calling Line Identity Presentation (CLIP) – this enables the called party to receive identification of the calling party
- Call Divert – diverts a call to a different destination. This can be unconditional or when the original called party is engaged or unanswered
- Call Forwarding – call forwarding on a ceased line, forwards calls to a pre-defined number
Indirect Voice
Route your outbound voice traffic to our network using carrier pre-select and keep your BT lines.
Product at a glance
- Reliable digital network
- Direct dial-in
- Ideal for home workers
- No minimum call charges or set-up fees
Our services can be tailored to meet your exact requirements, providing a fully integrated highly reliable business-grade voice solution, or for fax and video communications.
Our Indirect service utilises the existing BT network infrastructure (Wholesale Line Rental), which means we can provide our full range of Outbound Voice products and services anywhere in the UK.
The services we can provide indirectly are:
- ISDN30 & Direct Dialling Numbers (DDI)
- ISDN2 & DDI
- PSTN (analogue) lines
- Full range of supplementary calling & network services
To complement the connectivity methods, we carry traffic via Carrier Pre-Select which involves programming a pre-determined code at the local BT exchange to automatically send calls via the Kcom network.
If you want to keep your current line provider, we can still carry your call traffic across our highly resilient, fully integrated digital network. This is a completely seamless transition and requires no user intervention or additional on-site equipment.
Homeworkers– Indirect connect can also be extended to homeworkers and is accessed via an indirect access code, which means employees working from home are able to have their calls automatically charged directly to their place of business whilst retaining their line with their current supplier. This eliminates the need to handle telephone expense claims.
- Number porting of your existing numbers, where possible, to retain marketing continuity
- Competitive and transparent tariffs with no minimum call charges or set up fees
- A pro-active Fraud Management Team monitoring network usage and anomalies
- Up to 6 hour fix on faults, plus a range of business continuity services, and calling network features.
- Secure On-line billing and reporting portal
- “per second”, BABT certified accurate billing, with a single invoice for both line rental and call charges
Kcom can demonstrate how and where cost savings can be made with Kcom’s voice services through a voice audit, either by utilising an external organisation for analysis of the larger estates, or via a web-based tool that supports analysis of customer bills for acquisition and retention purposes.
Arrange a free voice audit
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