Advanced Services

Product at a glance

Optimise your network
Get ready for the future
Identify unsupported hardware, vulnerabilities and risks
Improve network health

We can help you align your IT strategy with your business objectives in the following ways:

Balance cost against the need for high availability
Use IT to transform your business
Get more from your existing systems
Reduce the total cost of your infrastructure
Create a clear and risk free path to new capabilities

supported by a mature portfolio of advisory services:

TOGAF enterprise architects and ISEB-qualified business analysts
Project implementation and lifecycle services
A range of supporting discovery and diagnostic tools

Kcom’s Advanced Professional Services includes the following:

Network Discovery Audits
Readiness Assessments
Network Health Assessments

Network Health Assessments

Successful networks depend on strong operational control, and are designed and implemented using industry best practices. However, as networks grow and become more complex, it becomes more difficult to identify and resolve problems. The rapid pace of technological innovation makes this problem even worse.

Our Network Health Assessments find the underlying causes of network problems. You’ll receive a detailed report that describes your issues, and what you can do to fix them. We can also fix them for you.

Our Capabilities

10 years’ experience managing, monitoring and troubleshooting some of the UK’s largest and most complex networks
Highest levels of industry and partner certification
High-quality, comprehensive reports for both technical and executive audiences

Readiness Assessments

Your business is constantly evolving to meet customer needs, by improving business processes and working more effectively with partners.

Is your network ready? Does it have the capacity and capabilities needed to support business growth and change?

Find out with a Readiness Assessment. We can assess the readiness of your entire network:

LANs
WANs
Wireless networks
Optical networks
Security systems
IP telephony systems
Mobility infrastructure
Unified communications platforms
IP contact centres
Data centres
Storage

We can assess a single component, or take an end-to-end view across multiple networks and technologies.

The benefits:

Ensure your network is fully optimised and supports your current needs
Know whether your infrastructure will support your future objectives
Determine whether best-practice design rules are being followed
Plan for future changes and enhancements
Maximise your return on investment by aligning your budget with your business goals – including business continuity
Establish a baseline for future design, investment and procurement decisions

Our Capabilities

Over 10 years’ experience managing, monitoring and troubleshooting some of the UK’s largest and most complex networks
Highest levels of industry and partner certification
High-quality and comprehensive reports for both technical and executive audiences

Network Discovery Audits

We can analyse your current infrastructure, compare it to industry best practice and ensure you’re safe from vulnerabilities. We’ll report on our findings and offer design recommendations to address any identified problems.

You’ll discover critical information about your network:

Whether you already meet expected standards
When infrastructure components will reach end-of-sale (EoS) or end-of-life (EoL)
Any current issues affecting your network
What you need to do to plan for tomorrow

We will identify and document the following:

Physical network topology (structure)
Logical network topology (protocols)
Network usage (traffic)
Software levels
Part numbers
Serial numbers
Firmware and software levels
Equipment EoS and EoL dates

A Network Discovery will find all of your network nodes: end nodes, routers, switches and all other components with an IP address.

Get a clear picture of your network:

Up-to-date network maps in Microsoft Office Visio
An exportable inventory of all discovered hardware and software assets
Equipment that we’ve identified as out-of-support or end-of-life
Memory and disk space details
Inter-system patching information

The benefits:

Understand any vulnerabilities and risks with your current infrastructure
Standardise your software and firmware levels

Our Capabilities

10 years’ experience managing, monitoring and troubleshooting some of the UK’s largest and most complex networks
The highest levels of industry and partner certification
High-quality and comprehensive reports for both technical and executive audiences