Empowering the Mobile Workforce

Out of the office needn't mean out of the loop.

Most public sector organisations have people who spend most of their time in the community. For instance a police officer might start the day at the station, go out to a community meeting during the morning, be on patrol during the afternoon, and later return to the station to update colleagues. The challenge is to provide them with consistent and coherent communications tools to work efficiently no matter where they are.

Kcom can help overcome these problems by empower mobile workers with communications tools that provide them with easy access to enterprise information, applications, systems and people.

Our mobility solutions have been developed to help mobile workers:

• Keep in touch with the rest of the organisation - Ensuring communications processes with colleagues  remain fluid when out of the office is a key consideration for mobile workers. We can help them remain contactable via the most convenient means weather this be voice, email or IM.  
• Be informed in front of customers - Providing access to knowledge and information within the organisation when out in the field is crucial. The ability to check on patient records online at their bedside or provide information when a citizen requests it will allow mobile workers to work faster or strengthen trust and confidence with the public.
• Speed up processes - Enabling mobile workers to directly enter data and information into business systems ensures real-time processing and reduces the risks of mistakes. It can also avoid the need for unnecessary travel. For instance a social worker could update case notes on the fly, or an ambulance worker could fill in reports from his vehicle.
• Remove human middleware - Making mobile workers more self sufficient and automating everyday tasks can reduce the need for back-office support and save money.

Making technology do the work

We can now empower mobile employees with advanced tools to do their work more efficiently. This delivers many benefits, including:

• Higher productivity and efficiency of the mobile work force
• Improved services to customers out in the community
• Reduced cost of administrative support for mobile workers
• Higher employee satisfaction of mobile workers
• Speeding up business processes involving mobile workers
• Reducing errors and risks when transferring information
• Compliance with health and safety regulations for remote or lone workers
• Increased contactability of mobile workers
• Allowing mobile workers to spend more time out in the community, and less time in the office
• Improved business continuity and the ability to react to unexpected events

Kcom has a unique combination of capabilities to deliver increased efficiency to your mobile workforces, making them a far greater asset to your organisation and providing an improved service to the public.

Discover how we can help you achieve your objectives. Call the team today on 0800 915 5226.

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