Skip to main content

Price manual

Click here

Disconnection policy

Information about mis-selling of telecommunications services

Click here

Business Conditions of Telephone Service

Click here

Business Service Standards

Business Conditions for Packaged Services

Click here

Telephony Fair Usage Policy

Click here

Terms and Conditions for Broadband and Internet Services (on-net)

Click here

Terms and Conditions for KCOM Business Lightstream

(pre 10 May 2022)

Click here

Terms and Conditions for Mobile

Click here

Terms and Conditions for Out of Area Outbound Switched Voice Services

Click here

Terms and Conditions Broadband Off-Net

Click here

Terms and Conditions for KCOM Backup Services

Click here

Terms and Conditions for KCOM Mail and Hosted Exchange Services

Click here

Acceptable Use Policy

Click here

Terms and Conditions SmartComms Services

(pre 10 May 2022)

Click here

Terms and Conditions for Lightstream Broadband and SmartComms UC

Click here

Traffic Management Policy for Landlord Services

Click here

Office 365 Product Schedule

Click here

Terms and conditions for the provision of Office 365 Services

Click here

Broadband speeds explained

Complete Comms - EULA

Terms and Conditions for KCOM Landlord Lightstream

Customer code of practice

Complaints code of practice

Click here