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Your business
Business type
Small & Medium Businesses
Enterprise & Public Sector
Landlords
Case studies
Our products
Lightstream full fibre
Broadband packages
Bolt-ons
Connectivity
Leased lines
Business Wi-Fi
Voice
Phone lines
Phone systems
Specialist services
Co-location
Our team
Contact Us
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Price manual
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Disconnection policy
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Information about mis-selling of telecommunications services
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Business Conditions of Telephone Service
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Business Service Standards
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Business Conditions for Packaged Services
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Telephony Fair Usage Policy
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Terms and Conditions for Broadband and Internet Services (on-net)
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Terms and Conditions for KCOM Business Lightstream
(pre 10 May 2022)
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Terms and Conditions for Mobile (Apple Devices)
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Terms and Conditions for Mobile
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Terms and Conditions for Out of Area Outbound Switched Voice Services
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Terms and Conditions Broadband Off-Net
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Terms and Conditions for KCOM Backup Services
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Terms and Conditions for KCOM Mail and Hosted Exchange Services
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Acceptable Use Policy
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Terms and Conditions SmartComms Services
(pre 10 May 2022)
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Terms and Conditions for Lightstream Broadband and SmartComms UC
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Traffic Management Policy for Landlord Services
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Office 365 Product Schedule
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Terms and conditions for the provision of Office 365 Services
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Mobile switching
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Broadband speeds explained
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Legacy Product Service Standards
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Customer code of practice
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Complaints code of practice
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Broadband code of practice
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