Latest posts


19 March 2020

Coronavirus statement - 19 March 2020

KCOM Group Limited customer briefing on Coronavirus


21 January 2020 | By Jason Oliver

KCOM at the Microsoft Ignite Tour at Excel London

If you’re asking yourself "what is Microsoft Ignite?" - according to Microsoft, it's the most comprehensive technology conference of the yea…


28 October 2019 | By Marc Farrow

Who said it couldn't be automated?

An outline of how KCOM's DevOps team transitioned from a lengthy, manual deployment of a customer application, to a more robust and efficien…


9 October 2019 | By Jason Oliver

Meet the Suppliers, YPO Data Centres Framework 2019

Come and see KCOM at the YPO Meet the Supplier’s event


30 September 2019 | By Tom Mitchell

KCOM Streamlines the pipeline (in AWS)

The concept of a continuous integration and delivery (CI/CD) pipeline is not a new one, for many it is the cornerstone of their DevOps trans…


19 September 2019 | By Gavin Brown

PSD2 deadline: don't just comply, succeed!

A roundup of recent coverage of comments from Gavin Brown, Head of Identity at KCOM, relating to the deadline for PSD2 compliance.


16 September 2019 | By Chris Cox

Changing face of Managed Services in a Cloud Contact Centre

The world of contact centres is starting to change. Traditional IT has seen a dramatic shift to the cloud over the last couple of years, but…


11 September 2019 | By Ajmal Mahmood

Personalising customer contact: a customer in need

When deployed carelessly, automation can erect a barrier between a company and its customers and deliver a diminished or unfair experience t…


3 September 2019 | By Ajmal Mahmood

Preparing employees for the future of customer contact

In the fast-moving new age of communication, what role does the call agent have? With the steady decline of call interactions and the emerge…

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