Latest posts

Opinion

28 October 2019 | By Marc Farrow

Who said it couldn't be automated?

An outline of how KCOM's DevOps team transitioned from a lengthy, manual deployment of a customer application, to a more robust and efficien…

Events

9 October 2019 | By Jason Oliver

Meet the Suppliers, YPO Data Centres Framework 2019

Come and see KCOM at the YPO Meet the Supplier’s event

Opinion

30 September 2019 | By Tom Mitchell

KCOM Streamlines the pipeline (in AWS)

The concept of a continuous integration and delivery (CI/CD) pipeline is not a new one, for many it is the cornerstone of their DevOps trans…

Opinion

19 September 2019 | By Gavin Brown

PSD2 deadline: don't just comply, succeed!

A roundup of recent coverage of comments from Gavin Brown, Head of Identity at KCOM, relating to the deadline for PSD2 compliance.

Opinion

16 September 2019 | By Chris Cox

Changing face of Managed Services in a Cloud Contact Centre

The world of contact centres is starting to change. Traditional IT has seen a dramatic shift to the cloud over the last couple of years, but…

Opinion

11 September 2019 | By Ajmal Mahmood

Personalising customer contact: a customer in need

When deployed carelessly, automation can erect a barrier between a company and its customers and deliver a diminished or unfair experience t…

Opinion

3 September 2019 | By Ajmal Mahmood

Preparing employees for the future of customer contact

In the fast-moving new age of communication, what role does the call agent have? With the steady decline of call interactions and the emerge…

Opinion

28 August 2019 | By Ajmal Mahmood

Omnichannel customer contact: the proof’s in the personalisation

Getting omnichannel right is a top priority. Customers have grown more demanding and they’ve never had more choice. If you can’t provide the…

Opinion

20 August 2019 | By Ajmal Mahmood

Artificial intelligence in the contact centre: believe the hype?

Is AI worth the hype? Many organisations leap before they look, eager to chase the latest trend, but AI is like any technology investment an…

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