Latest posts

Opinion

16 September 2019 | By Chris Cox

Changing face of Managed Services in a Cloud Contact Centre

The world of contact centres is starting to change. Traditional IT has seen a dramatic shift to the cloud over the last couple of years, but…

Opinion

28 August 2019 | By Ajmal Mahmood

Omnichannel customer contact: the proof’s in the personalisation

Getting omnichannel right is a top priority. Customers have grown more demanding and they’ve never had more choice. If you can’t provide the…

Opinion

12 August 2019 | By Ian Sherring

Public cloud for public sector: making IT work for local authorities

Councils need to modernise their services so are trying to embrace new digital capabilities, but many don’t have the finance to invest in ne…

Opinion

7 August 2019 | By Richard Latham

Just do it: Cloud migration the lift, shift and refactor way

Say ‘cloud’ and by now anyone in the tech sector – and a good few people outside it – will be able to rattle off the benefits. Security, sca…

Opinion

20 December 2018 | By Jason Oliver

AWS reinvent 2018 - Key Takeaways for the Public Sector

Jason Oliver shares the key announcements and themes he believes will most impact the public sector vertical

Events

30 November 2018 | By Wayne Stallwood

AWS re:Invent event - Dr Werner Vogels

Wayne Stallwood keeps us up to date with the big news from re:Invent’s second day of keynote speeches.

Events

29 November 2018 | By Wayne Stallwood

AWS re:Invent event - Andy Jassy Keynote

KCOM’s own Wayne Stallwood is at the AWS re:Invent event in Las Vegas right now. Here are his thoughts on some of yesterday’s key announcem…

Opinion

9 November 2018 | By Adam Dunn

Are your AWS applications ripe for modernisation?

The five key questions to ask to see if cloud native is right for your organisation

Events

7 November 2018 | By Paul Touzel

Looking back at Microsoft Future Decoded 2018

Key themes and talking points from the Show floor

Events

1 October 2018 | By Paul Touzel

Microsoft Future Decoded 2018

Meet the KCOM team on 31 October and 1 November

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