Latest posts

Opinion

19 March 2018 | By Darryl Beckford

Was your contact centre open for business?

Unprecedented cold temperatures and nationwide snow disruption have put customer service strategies to the test across the UK in recent week…

Events

25 January 2018 | By Darryl Beckford

Future of the Contact Centre Conference

KCOM have signed up as a platinum sponsor at the Future of Contact Centre Conference on 22nd February 2018

Opinion

8 December 2017 | By Andy Cory

Much more than just security — the future of identity and access management

The IoT – redefining identity and access management

Events

25 October 2017 | By Paul Dewar

Customer Engagement Summit 2017

Come and join the CX service design debate with KCOM at the Customer Engagement Summit 2017 on 13th November

Events

2 October 2017 | By Stu Smith

APIs: why a slick UX can mean a headache for IT

Join Stu Smith our head of API on 5th October for a webinar on the API economy

Events

28 September 2017 | By Jerry Gudgeon

NHS Clinical Commissioners (NHSCC) National Members Event 2017

Meet KCOM at the NHSCC National Members Event on 2nd November

Events

25 September 2017 | By Darryl Beckford

Society of IT managers in Local Government Annual Conference

We will be presenting at the SOCITM Annual Conference on 9th and 10th October

Opinion

12 July 2017 | By Suzette Bouzane Meadows

CX Strategy vs Contact Centre Strategy

Is IT leading, following or does it need to get out of the way?

News

21 June 2017 | By Ruth Speakman

IT RFPs undermine CIO innovation

KCOM’s analysis of IT RFPs has found that the success of enterprise IT projects is being thwarted by a procurement process that is no longer…

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