Latest posts

News

4 September 2018 | By Eddie Ginja

KCOM boosts public sector digital transformation

IT services provider announced as Government G-Cloud 10 provider

Opinion

16 August 2018 | By Chris Cox

Doing it differently – public cloud contact centres

Customer experience is increasingly becoming the decisive differentiator between companies. They live or die based on how responsive they a…

News

26 July 2018 | By Ruth Speakman

KCOM will deliver AWS-enabled cloud contact centres in the UK

KCOM named ‘go-to’ Amazon Web Services Partner Network Partner for Amazon Connect consulting and implementation services

Opinion

19 March 2018 | By Suzette Bouzane Meadows

Was your contact centre open for business?

Unprecedented cold temperatures and nationwide snow disruption have put customer service strategies to the test across the UK in recent week…

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