Latest posts

News

4 September 2018 | By Eddie Ginja

KCOM boosts public sector digital transformation

IT services provider announced as Government G-Cloud 10 provider

Opinion

16 August 2018 | By Stu Smith (Innovation and Development)

Doing it differently – public cloud contact centres

Customer experience is increasingly becoming the decisive differentiator between companies. They live or die based on how responsive they a…

News

26 July 2018 | By Ruth Speakman

KCOM will deliver AWS-enabled cloud contact centres in the UK

KCOM named ‘go-to’ Amazon Web Services Partner Network Partner for Amazon Connect consulting and implementation services

Opinion

19 March 2018 | By Darryl Beckford

Was your contact centre open for business?

Unprecedented cold temperatures and nationwide snow disruption have put customer service strategies to the test across the UK in recent week…

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