Latest posts

News

4 September 2018 | By Eddie Ginja

KCOM boosts public sector digital transformation

IT services provider announced as Government G-Cloud 10 provider

Opinion

16 August 2018 | By Stu Smith (Innovation and Development)

Doing it differently – public cloud contact centres

Customer experience is increasingly becoming the decisive differentiator between companies. They live or die based on how responsive they a…

News

26 July 2018 | By Ruth Speakman

KCOM will deliver AWS-enabled cloud contact centres in the UK

KCOM named ‘go-to’ Amazon Web Services Partner Network Partner for Amazon Connect consulting and implementation services

Opinion

19 March 2018 | By Darryl Beckford

Was your contact centre open for business?

Unprecedented cold temperatures and nationwide snow disruption have put customer service strategies to the test across the UK in recent week…

Events

25 January 2018 | By Darryl Beckford

Future of the Contact Centre Conference

KCOM have signed up as a platinum sponsor at the Future of Contact Centre Conference on 22nd February 2018

Opinion

12 July 2017 | By Suzette Bouzane Meadows

CX Strategy vs Contact Centre Strategy

Is IT leading, following or does it need to get out of the way?

Opinion

25 April 2017 | By Suzette Bouzane Meadows

From sales to contact centres - The value of data analytics across your business

Discover how business data analytics is transforming the workflows and processes of key company departments.

Opinion

4 April 2017 | By Cathy Phillips

How data analytics can help manage peaks and troughs in your contact centre

Greater visibility of what’s happening in near real time will help you make the right decisions to optimise contact centre performance

© KCOM Group PLC 2018