Latest posts
16 August 2018
Doing it differently – public cloud contact centres
Customer experience is increasingly becoming the decisive differentiator between companies. They live or die based on how responsive they ar…
26 July 2018
KCOM will deliver AWS-enabled cloud contact centres in the UK
KCOM named ‘go-to’ Amazon Web Services Partner Network Partner for Amazon Connect consulting and implementation services
19 March 2018
Was your contact centre open for business?
Unprecedented cold temperatures and nationwide snow disruption have put customer service strategies to the test across the UK in recent week…
25 January 2018
Future of the Contact Centre Conference
KCOM have signed up as a platinum sponsor at the Future of Contact Centre Conference on 22nd February 2018
12 July 2017
CX Strategy vs Contact Centre Strategy
Is IT leading, following or does it need to get out of the way?
25 April 2017
From sales to contact centres - The value of data analytics across your business
Discover how business data analytics is transforming the workflows and processes of key company departments.
4 April 2017
How data analytics can help manage peaks and troughs in your contact centre
Greater visibility of what’s happening in near real time will help you make the right decisions to optimise contact centre performance