This event takes place at the Victoria Park Plaza Hotel, in London and will be attended by more than 350 delegates.

KCOM will also have a speaking slot at this event, where we and others will share ideas and experiences and discuss the issues and challenges that contact centres face today and in the future including:

  • A focus on the plethora of new technologies that are driving the contact centre forward including Robotics and AI
  • How insight and analytics can deliver consistent customer experience
  • The transformation of the role of contact centre agents in a digital world
  • Where the contact centre fits into the customer journey and service design

 You can view the full programme here and follow the event on twitter @EngageCustomer

Join my talk on 22nd February where I will be discussing how the role of robots in today’s society is enabling industries to transform in unique ways. We will be looking at how people have already embraced automation in everyday life and how this has changed the landscape for meeting customer expectations.  For contact centres; the future is here and now…

Visit us on stand 6 where our team will be on hand to help you navigate through the technology and trends and discuss how you can overcome your challenges.  KCOM has a rich heritage in designing and running ‘best in class’ contact centres, we currently run the largest contact centre in Europe operating 25,000 seats.

Artificial Intelligence, contact centre, Customer Experience, Robotics