Automation: Customer Contact for the AI age - Compare the Cloud

KCOM’s Chris Cox, product innovation lead, discusses the universal experience of being disappointed by bad customer experience.  Chris explains how Artificial intelligence and automation continue to create immense opportunities for UK businesses. However, scepticism still persists around their ability to truly engage with customers.  He aims to dismantle the automation myth by explaining how it can provide the personal touch that deliver lasting retention. Chris says that this benefits not only customers, but also the business and employees.

Artificial Intelligence, Customer Experience, contact centre