In association with the CCA Research Institute, the leading authority on contact centres and customer service, we have created a report that explores the importance of digital technologies in supporting improved customer experience.

The research among CCA members covers the potential barriers preventing organisations from providing more digitally enabled customer service, alongside the current status of digital technology adoption plans.  Our report also looked at the wider impact on the organisation of becoming more digital.

You can download the full report here but for now, but if you'd like to check out some of the key findings, here's an infographic:

CX Report Infographic

Digital Transformation, Customer Experience