Latest posts

Opinion

28 October 2019 | By Marc Farrow

Who said it couldn't be automated?

An outline of how KCOM's DevOps team transitioned from a lengthy, manual deployment of a customer application, to a more robust and efficien…

Opinion

16 September 2019 | By Chris Cox

Changing face of Managed Services in a Cloud Contact Centre

The world of contact centres is starting to change. Traditional IT has seen a dramatic shift to the cloud over the last couple of years, but…

Opinion

28 August 2019 | By Ajmal Mahmood

Omnichannel customer contact: the proof’s in the personalisation

Getting omnichannel right is a top priority. Customers have grown more demanding and they’ve never had more choice. If you can’t provide the…

Opinion

12 August 2019 | By Ian Sherring

Public cloud for public sector: making IT work for local authorities

Councils need to modernise their services so are trying to embrace new digital capabilities, but many don’t have the finance to invest in ne…

Opinion

7 August 2019 | By Richard Latham

Just do it: Cloud migration the lift, shift and refactor way

Say ‘cloud’ and by now anyone in the tech sector – and a good few people outside it – will be able to rattle off the benefits. Security, sca…

Opinion

20 December 2018 | By Jason Oliver

AWS reinvent 2018 - Key Takeaways for the Public Sector

Jason Oliver shares the key announcements and themes he believes will most impact the public sector vertical

Opinion

9 November 2018 | By Adam Dunn

Are your AWS applications ripe for modernisation?

The five key questions to ask to see if cloud native is right for your organisation

Opinion

25 September 2018 | By Richard Latham

Reaching for the cloud

The financial industry’s end-of-life dilemma

Opinion

31 July 2018 | By Ben Nicholson

Under the microscope: a deeper look at your cloud

To optimise your cloud, you should first discover what is holding it back

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