Latest posts

Opinion

16 August 2018 | By Chris Cox

Doing it differently – public cloud contact centres

Customer experience is increasingly becoming the decisive differentiator between companies. They live or die based on how responsive they a…

Opinion

19 March 2018 | By Suzette Bouzane Meadows

Was your contact centre open for business?

Unprecedented cold temperatures and nationwide snow disruption have put customer service strategies to the test across the UK in recent week…

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