IT ProPortal - A transformation in progress: the next phase of cloud service management

Companies have benefitted greatly from the transition towards cloud services, enjoying reduced capex and greatly accelerated access to the latest cloud tools and resources to name a few. However, new challenges have also emerged. Under this new model, a public cloud provider will give the customer all the on-demand cloud services they need, but this leaves a sizeable gap in responsibility. Who now manages all the separate cloud components together and ensures they are optimised for performance and cost? KCOM’s Adam Dunn discusses the managed services imperative, and the need for cloud skills ‘on tap’. In addition, he weighs up the benefits and negatives of larger and smaller cloud providers.